End User Services Technician I or II
SalaryNo pay range posted
LocationDuluth, MN
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentEND USER SERVICES - EH SS
Company size10,000+ people
PostedOct 6, 2026 · 1w ago
Verified live1d ago
Building Location:
Peerless Building
Department:
1007480 END USER SERVICES - EH SS
Job Description:
Job Profile Summary
Performs a variety of complex technical support duties to ensure the timely installation, modification, or repair of new or relocated desktop and mobile information technology and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc.
Education Qualifications:
Responsibilities
Responsibilities include: Serving as primary contact point for computer users questions/problems; investigating assigned requests for services; researching and developing solutions to complex issues and requests; moving existing and installing new/upgraded end user equipment and applications; troubleshooting and repairing complex desktop and mobile hardware and software; researching non-routine questions; proactively assisting users in effectively utilizing information technology including suggesting specific training; participating in planning of major move/new facility installation projects as requested; performing associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge.
This position requires on-site work, travel between various sites, and active participation in projects. Routes more complex problems to third level support following procedures.