Lead Analyst - Qualtrics
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Before you apply
LocationDGS India - Mumbai - Thane Ashar IT Park; Mumbai
Work modeon-site
Typefull-time
SeniorityLead
Experience8–12 yrs
Company size10,000+ people
PostedOct 12, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
8-12 years experience
Qualtrics CustomerXM (CX) Certification
Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions
Independently manage multiple client engagements
Conduct discovery workshops and translate business requirements into scalable CX solutions
Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions
Design, implement, and optimize Qualtrics Workflows
Configure and manage Website/App Feedback Intercepts
Support implementation and configuration of Qualtrics Mobile SDKs
Design and implement integrations between Qualtrics and enterprise systems including CRM platforms
Develop, test, and troubleshoot API-based integrations
Perform solutioning, effort estimation, scoping, and technical feasibility assessments
Lead client demos, Proof of Concepts (POCs), and pre-sales presentations
Act as trusted advisor to clients
Manage stakeholder communication and ensure alignment
Mentor and support team members
Monitor project progress, handle escalations
Stay updated on Qualtrics platform enhancements and CX trends
Support resource planning, utilization tracking, and workload balancing
Excellent Verbal & Written Communication Skills
Problem Solving
Stakeholder management
Project Management
Solutioning, Scoping & Effort Estimation
POC Demo
Escalation handling
Qualtrics Engagement Manager Certification (CX)
Skills
Qualtrics CustomerXM
Qualtrics Engagement Manager
Salesforce
Microsoft Dynamics
APIs
Mobile SDKs
About the role
The purpose of this role is of Lead Analyst - Qualtrics CX to lead end-to-end implementation and delivery of Customer Experience (CX) programs on the Qualtrics CustomerXM platform. The role involves solution design, stakeholder management, workflow automation, integrations, and project delivery for global clients. The ideal candidate should possess strong consulting, solutioning, and project management skills while acting as a trusted advisor for CX best practices. Experience in pre-sales, effort estimation, and team mentoring is highly preferred.with clients.
Job Description:
Role: Lead Analyst – Qualtrics
Requirements
Experience: 8-12 Years
Location: Mumbai (Preferred)
Shift: 10 AM - 7 PM
Mandatory skills: Qualtrics CustomerXM (CX) Certification
Nice to have
Good to Have skills: Qualtrics Engagement Manager Certification (CX)
Key Responsibilities
•
Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients.
•
Independently manage multiple client engagements from requirements gathering through deployment and post-launch support.
•
Conduct discovery workshops, solution design sessions, and translate business requirements into scalable CX solutions.
•
Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions.
•
Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes.
•
Configure and manage Website/App Feedback Intercepts and other Digital Experience feedback programs.
•
Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels.
•
Design and implement integrations between Qualtrics and enterprise systems including CRM platforms (e.g., Salesforce, Microsoft Dynamics), SFTP environments, APIs, and third-party applications.
•
Develop, test, and troubleshoot API-based integrations and automated data exchange processes.
•
Perform solutioning, effort estimation, scoping, and technical feasibility assessments for new opportunities.
•
Lead client demos, Proof of Concepts (POCs), and pre-sales presentations showcasing Qualtrics CX capabilities.
•
Act as a trusted advisor to clients by recommending CX best practices and implementation approaches.
•
Manage stakeholder communication and ensure alignment on project scope, timelines, risks, and deliverables.
•
Mentor and support team members on Qualtrics implementation best practices and technical capabilities.
•
Monitor project progress, handle escalations, and ensure delivery within agreed timelines and quality standards.
•
Stay updated on Qualtrics platform enhancements, CX trends, and industry best practices.
•
Support resource planning, utilization tracking, and workload balancing across the team.
Additional Requirement:
Problem Solving
Excellent Verbal & Written Communication Skills
Stakeholder management
Project Management
Solutioning, Scoping & Effort Estimation
POC Demo
Escalation handling
Certifications
Location:
DGS India - Mumbai - Thane Ashar IT Park
Brand:
About the company
Merkle
Time Type:
Full time
Contract Type:
Permanent