Support & Implementation Engineer - Omani Nationals
LocationMuscat, Muscat Governorate, Oman
Work modeon-site
Typefull-time
Company size11+ people
First seen1w ago
Last seen19h ago
About the role
We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.
Responsibilities
•
Implement and install solutions on the customer’s test and production environments.
•
Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
•
Act positively and respond promptly to the customer’s requests/tickets.
•
Prepare, review and ensure accuracy of technical documentation.
•
Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
•
Perform any other job-related duties incidental to the work.
Requirements
•
Bachelor’s Degree in Information Technology, Engineering/Science, Computer Application, or any related field.
•
Fresh graduates / Up to 3 years experience in a familiar field.
•
Willing to travel abroad and work extra hours whenever needed.
•
Knowledge in database engines (Oracle and MS-SQL).
•
knowledge in operating systems (Linux and MS Windows).
•
Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere).
•
Knowledge in Directory Services (AD & LDAP).
•
Excellent verbal, written, and interpersonal skills.
•
Excellent team player.
•
Excellent customer service skills.
•
Attention to detail skills.
•
Effective communication skills.
Experience in one or more of the below is a plus*:*
•
Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.
•
Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies.
•
Knowledge in PKI Infrastructure and Certificate Authorities.
•
Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).
•
Knowledge in server and client operating systems (Linux Distros, Windows).
•
Knowledge in web application servers (Jetty, Wildfly, JBoss).
•
Knowledge in Object Storage management.
•
Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean).