Process Optimization Analyst
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Before you apply
Salary$81k – $116k
LocationJacksonville, FL, US
Typefull-time
SeniorityMid
Experience3–5 yrs
DepartmentBusiness Services
Company size1,001–5,000 people
PostedAug 31, 2026 · 2mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
At least 3-5 years of relevant experience in process improvement, operational excellence, business transformation, business analysis, or a similar function
Certifications or formal training in process improvement, operational excellence, project management, or agile delivery, such as Lean Six Sigma Green Belt, PMP, Agile/Scrum, or comparable credentials
Demonstrated experience assessing current-state processes, identifying pain points, analyzing root causes, and translating findings into practical improvement plans
Strong communication, presentation, and storytelling skills
Ability to manage or support a portfolio of initiatives with multiple stakeholders, timelines, dependencies, risks, and deliverables
Ability to work effectively across business, operations, technology, finance, and executive stakeholder groups
Strong analytical, facilitation, communication, problem-solving, and organizational skills
Proficiency with common business and productivity tools, including Copilot (or comparable Generative AI tools), Microsoft Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and process mapping or visualization tools
Knowledge and/or experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance), ideally with claims experience
Proven track record in reviewing and improving business processes in operational environments
Strong stakeholder management and exceptional organizational skills
Creative problem-solver who thinks 'outside the box'
Bachelor's degree or higher in Business, IT, or a related field
Experience with JIRA, Confluence, ServiceNow, Microsoft Project, Visio, Power BI, Tableau, SQL, Power Automate, or similar tools
Ability to travel approximately 30% – 60%, based on project and business needs
Sponsorship not Offered for this Role
Skills
Microsoft Copilot
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook
Microsoft Teams
Microsoft SharePoint
JIRA
Confluence
ServiceNow
Microsoft Project
Microsoft Visio
Microsoft Power BI
Tableau
SQL
Microsoft Power Automate
Benefits
Health insurance
Dental insurance
Vision insurance
Flexible spending account
Health savings account
Health reimbursement arrangement
Short term disability
Long term disability
401(k)
Profit sharing
Employee stock purchase plan
Life insurance
Accidental death dismemberment insurance
Travel insurance
Employee assistance program
Paid time off
Tuition assistance
Company Details
**“Our Company provides a state of predictability which allows brokers and agents to act with confidence.”**Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.Along the way, we’ve been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion.Today the Berkley brand comprises more than 60+ businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess.
The Company is an equal employment opportunity employer.
Responsibilities
The Process Improvement Analyst is responsible for assessing, analyzing, designing, and supporting the execution of enterprise process optimization initiatives across W. R. Berkley Corporation and its operating companies. This role partners closely with stakeholders to understand current-state processes, identify pain points, and implement improvements across people, process, data, and technology.
• Lead and facilitate process improvement initiatives, fostering a Lean culture and innovative thinking.• Map, analyze, and redesign business processes to drive efficiency and eliminate duplication.• Gather requirements, manage stakeholders, and ensure readiness for change.• Partner with BPO providers to consolidate and standardize processes across multiple operating units.• Partner with Technology teams on the installation of RPA/BOTs and AI-driven automation.• Lead cross-functional projects, acting as a bridge between business and technology.• Maintain process documentation and support the adoption of best practices.• Provide regular updates to governance groups and support ad hoc initiatives as needed.• Promote a culture of continuous improvement, disciplined execution, operational learning, and measurable business value.
Qualifications
Qualifications:
• At least 3-5 years of relevant experience in process improvement, operational excellence, business transformation, business analysis, or a similar function.• Certifications or formal training in process improvement, operational excellence, project management, or agile delivery, such as Lean Six Sigma Green Belt, PMP, Agile/Scrum, or comparable credentials.• Demonstrated experience assessing current-state processes, identifying pain points, analyzing root causes, and translating findings into practical improvement plans.• Strong communication, presentation, and storytelling skills.• Ability to manage or support a portfolio of initiatives with multiple stakeholders, timelines, dependencies, risks, and deliverables.• Ability to work effectively across business, operations, technology, finance, and executive stakeholder groups.• Strong analytical, facilitation, communication, problem-solving, and organizational skills.• Proficiency with common business and productivity tools, including Copilot (or comparable Generative AI tools), Microsoft Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and process mapping or visualization tools.• Knowledge and/or experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance), ideally with claims experience.• Proven track record in reviewing and improving business processes in operational environments.• Strong stakeholder management and exceptional organizational skills.• Creative problem-solver who thinks “outside the box.”• Experience with JIRA, Confluence, ServiceNow, Microsoft Project, Visio, Power BI, Tableau, SQL, Power Automate, or similar tools.• Ability to travel approximately 30% – 60%, based on project and business needs.
Education Requirement
• Bachelor’s degree or higher in Business, IT, or a related field.
Additional Company Details
We do not accept unsolicited resumes from third party recruiting agencies or firms. Salary Range - $81K to $116K, dependent on experience, knowledge and location. Berkley is committed to offering comprehensive and competitive employee health benefits that help our employees stay healthy, feel secure and maintain a work/life balance. We offer Medical, Dental, Vision, Flexible Spending Account, Health Savings Account and a Health Reimbursement Arrangement. We support our employees in planning for their current and future security by offering Short & Long Term Disability, 401(k)/Profit Sharing/Employee Stock Purchase Plan, Life/Accidental Death & Dismemberment/Travel and Additional Life Insurance. We want our employees to live productive and fulfilling lives. We promote work-life balance and personal wellness by providing an Employee Assistance Program, Paid Time Off (Vacation/Sick/Holidays) and encouraging employees to participate in our groups wellness program. We take risk management excellence and your professional growth and ongoing development seriously by offering industry-related education and exams along with industry-related tuition assistance.
Additional Requirements
Location and Travel: • Jacksonville, FL. • Travel: Approximately 30%–60%, based on project and business needs.
Sponsorship Details
Sponsorship not Offered for this Role