• Administer, maintain, and support the company’s IT infrastructure (network, endpoints,
servers, cloud accounts) across global offices.
• Manage day-to-day IT operations, ensuring 24x7 availability and reliability of systems
and services.
• Own the user onboarding and offboarding process, including access provisioning and
deprovisioning across systems.
• Administer SaaS applications — user provisioning, license tracking, and renewal
coordination.
• Execute the IT asset life cycle end-to-end: procurement, deployment, tracking, and
secure disposal.
• Monitor systems and infrastructure proactively; troubleshoot, resolve, and escalate
incidents within SLA.
• Support the CISO/security function on day-to-day compliance tasks, security tooling
configuration, and audit evidence gathering.
• Identify repetitive manual tasks and build automation (Shell/Python scripting, API
integrations) to streamline IT operations.
• Collaborate with cross-functional teams to support integration projects and resolve
tooling gaps.
• Maintain and enforce existing IT policies and procedures; flag gaps for review.
• Support business continuity and disaster recovery execution — testing, documentation,
and runbook upkeep.
• Act as the escalation point for Tier 2/3 technical support and helpdesk operations.
Senior IT Administrator (Global) | Confidential
AppZen – Senior IT Administrator (Global) JD
• Document processes, configurations, and runbooks to build team knowledge and reduce
single points of failure.
• Coordinate with vendors on day-to-day support tickets, renewals, and issue resolution.
• Mentor junior IT staff and interns on troubleshooting approach and best practices.
• Track IT performance metrics (uptime, ticket resolution time, SLA adherence) and report
on trends.