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EP
Epiq

Customer Support and Training Specialist

LocationUSA-Phoenix-AZ-3255 East Elwood St, Suite 110
Work moderemote · United States
Typefull-time
SeniorityMid
Experience3+ yrs
Company size1,001–5,000 people
First seenOct 2, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have21
Deliver training programs and ensure operational excellence
Support professional development and instructional design
Collaborate with various stakeholders to achieve organizational goals
Manage instructional design and professional development trainings
Monitor and report on key performance indicators (KPIs)
Bachelor's degree in Business Administration, Human Resources, or a related field
3+ years of experience in training and development
Adult Learning Methodologies
Analytical Analysis
Business Intelligence (BI)
Coaching
Communication
Continuous Improvement Culture
Customer Relationship Management (CRM)
Facilitation
Instructional Design
Operational Excellence
Operations Support
Professional Collaboration
Professional Development Trainings
CPLP certification
Eligibility3
Ensure compliance with company policies and regulations
Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment
EEO compliance
Skills
BI
CRM
Benefits
Flexible work
About the company
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Job Summary
The Training Specialist is responsible for delivering training programs, ensuring operational excellence, and supporting professional development. This role involves collaborating with various stakeholders, managing instructional design, and maintaining high-quality standards.
Essential Job Responsibilities
•
Deliver training programs and ensure operational excellence.
•
Support professional development and instructional design.
•
Collaborate with various stakeholders to achieve organizational goals.
•
Manage instructional design and professional development trainings.
•
Monitor and report on key performance indicators (KPIs).
•
Ensure compliance with company policies and regulations.
Qualifications & Requirements
•
Education: Bachelor’s degree in Business Administration, Human Resources, or a related field.
•
Experience: 3+ years of experience in training and development.
•
Skills:
•
Adult Learning Methodologies
•
Analytical Analysis
•
Business Intelligence (BI)
•
Coaching
•
Communication
•
Continuous Improvement Culture
•
Customer Relationship Management (CRM)
•
Facilitation
•
Instructional Design
•
Operational Excellence
•
Operations Support
•
Professional Collaboration
•
Professional Development Trainings
•
Certifications: Certified Professional in Learning and Performance (CPLP)
•
Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
Your specific salary will be determined based on several factors:
•
Location-based market rate for the role
•
Your abilities in relation to the job specification
•
Performance during screening and interview
•
Pay parity with the wider team in the considered location
Benefits
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq’s Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
•
Build trust-based partnerships
•
Nurture long-term relationships
•
Remove collaboration barriers
•
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
•
Use storytelling to build buy-in
•
Align communication with organizational goals
•
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
•
Use data to identify improvement opportunities
•
Make informed decisions
•
Align team goals with boarder strategy
•
Empower teams to manage their own goals
•
Translate vision into clear priorities
•
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
•
Improve workflows for team efficiency
•
Use clear documentation and expectations
•
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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