At a glanceSummarised by Seekless from the posting.
Must have8
1-3 years of audiovisual, multimedia, or video teleconferencing support experience
Experience installing, operating, and troubleshooting audiovisual systems and related technologies
Ability to learn and support a wide variety of audiovisual hardware and software platforms
Strong customer service, communication, and teamwork skills
Ability to lift 40 pounds or more
Ability to climb ladders or scaffolding and work in elevated or confined spaces
Ability to stand, kneel, crouch, and perform physical installation activities
High School Diploma or equivalent
Nice to have7
Operational knowledge of complex audiovisual systems and enterprise VTC environments
Experience supporting control systems such as AMX, Extron, or Crestron
Experience supporting audio platforms such as Biamp, ClearOne, or Extron
Experience supporting video wall technologies, digital signage, and large-format display systems
Audiovisual industry certifications, manufacturer certifications, or related technical credentials
Associate degree or technical training in Audiovisual Technology, Electronics, Information Technology, or a related field
Active Secret clearance preferred
Eligibility1
Must be eligible to obtain a Secret clearance
Skills
Microsoft Teams
Cisco
Polycom
Vidyo
AMX
Extron
Crestron
Biamp
ClearOne
Benefits
Health insurance
Dental
Vision
401(k)
Ira
Life insurance
Paid time off
Short term disability
Long term disability
Training and development
Wellness resources
Stock option plan
About the role
Saalex is seeking a Media Center (MC) Audiovisual Technician in Newport, RI to provide frontline customer service and technical support for multimedia presentation, collaboration, and video teleconferencing (VTC) environments. This position is responsible for the installation, operation, troubleshooting, maintenance, and support of audiovisual systems used in conference rooms, meeting facilities, and mission-critical collaboration spaces. The technician also assists with the facilitation of video conferences and multimedia presentations while ensuring equipment reliability and a positive user experience.
Position Type: Full-Time
Salary: $50k-$60k annually (depending on experience)
Work Location: Onsite.
Essential Functions:
•
Install, configure, operate, maintain, and troubleshoot audiovisual and VTC systems.
•
Provide technical support for video conferencing platforms including Microsoft Teams, Cisco, Polycom, Vidyo, and similar technologies.
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Support audio, video, projection, video wall, digital signage, and control system environments.
•
Install audiovisual cabling, wall plates, mounts, displays, and related infrastructure.
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Perform fault isolation and corrective maintenance on audiovisual equipment.
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Operate and monitor facility equipment during meetings and presentations.
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Maintain accurate user guides, technical documentation, and operational procedures.
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Shut down, clean, secure, and prepare facilities for daily operations.
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Provide after-hours and occasional weekend support as required.
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Other duties as assigned or required.
Requirements
Required:
•
1-3 years of audiovisual, multimedia, or video teleconferencing support experience.
•
Experience installing, operating, and troubleshooting audiovisual systems and related technologies.
•
Ability to learn and support a wide variety of audiovisual hardware and software platforms.
•
Strong customer service, communication, and teamwork skills.
•
Ability to lift 40 pounds or more.
•
Ability to climb ladders or scaffolding and work in elevated or confined spaces.
•
Ability to stand, kneel, crouch, and perform physical installation activities.
Desired:
Nice to have
•
Operational knowledge of complex audiovisual systems and enterprise VTC environments.
•
Experience supporting control systems such as AMX, Extron, or Crestron.
•
Experience supporting audio platforms such as Biamp, ClearOne, or Extron.
•
Experience supporting video wall technologies, digital signage, and large-format display systems.
•
Audiovisual industry certifications, manufacturer certifications, or related technical credentials.
Education:
High School Diploma or equivalent required. Associate degree or technical training in Audiovisual Technology, Electronics, Information Technology, or a related field preferred.
Security Clearance:
Must be eligible to obtain a Secret clearance, active Secret clearance preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.