Technical customer support and service for national Solar & Energy customers and internal interfaces
•
Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
•
Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
•
Proactively sharing expertise within the national support team and across relevant departments
•
Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
•
All other duties as assigned by management (e.g. nomination for projects/desks)
Requirements:
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Technical education
•
Additional professional qualifications obtained through continuing education or several years of professional experience
•
Professional experience in technical support
•
English language skills and/or local language at a level appropriate for the position
Responsibilities:
•
Technical customer support and service for national Solar & Energy customers and internal interfaces
•
Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
•
Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
•
Proactively sharing expertise within the national support team and across relevant departments
•
Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
•
All other duties as assigned by management (e.g. nomination for projects/desks)
Requirements:
•
Technical education
•
Additional professional qualifications obtained through continuing education or several years of professional experience
•
Professional experience in technical support
•
English language skills and/or local language at a level appropriate for the position
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