At a glanceSummarised by Seekless from the posting.
Must have5
Active, in-scope US Government issued Top Secret clearance
Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent)
General understanding of both voice infrastructure and IP network topologies
Able to work in a 24x7 shift work environment
High school diploma or equivalent and 2–4 years of prior relevant experience
Nice to have21
Tech control facility or cyber transport experience
Circuit actions experience
Experience with MS Office suite
Experience with alarm surveillance
Experience with call routing
Experience with session initiated protocol
Experience with media call flow
Experience with packet capture analysis
Experience with Juniper IP technologies
Knowledge in routers
Knowledge in switches
Knowledge in crypto devices
Knowledge in CISCO
Knowledge in Juniper
Knowledge in video teleconferencing (VTC)
Knowledge in voice services
Knowledge in EVoIP/ECVoIP
Knowledge in VoSIP
Knowledge in fly-away kits
Knowledge in Defense Red Switch Network (DRSN)
Knowledge in DSN Core
Eligibility1
U.S. Citizenship
Skills
Service Now
Time Division Multiplexing (TDM)
Session Initiated Protocol (SIP)
MS Office suite
Outlook
Excel
Word
Access
PowerPoint
TEAMs
Juniper IP technologies
routers
switches
crypto devices
CISCO
Juniper
video teleconferencing (VTC)
EVoIP/ECVoIP
VoSIP
Defense Red Switch Network (DRSN)
DSN Core
Overview:
Job Title: Unified Capabilities (UC) Specialist
Security Clearance: Top Secret
Location: Scott AFB, IL
Requirements
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking a cleared and experienced Unified Capabilities (UC) Specialist to join our team on-site at Scott Air Force Base in Illinois. In this role, you’ll provide technical expertise to sustain, maintain, and enhance critical Defense Information Systems Agency (DISA) services—supporting secure, reliable, and mission-ready communications for the Department of Defense and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC)
(This role is considered “Mission Essential” and may require supporting rotating shift work, which includes nights and weekends.)
Responsibilities will include, but not be limited to:
•
Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.
•
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
•
Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
•
Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
•
Proactively monitor network alarms across platform specific network management tools.
•
Support all customers to include providing global situational awareness support.
•
Verify that service has been restored upon resolution of all customer-initiated tickets.
•
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
•
Proactively monitor network alarms across platform specific network management tools.
•
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
•
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
•
Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
•
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
•
Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
•
Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
Minimum Qualifications:
•
U.S. Citizenship.
•
An active, in-scope US Government issued Top Secret clearance.
•
Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
•
Requires general understanding of both voice infrastructure and IP network topologies.
•
Able to work in a 24x7 shift work environment.
Desired Qualifications:
•
Tech control facility or cyber transport experience
•
Circuit actions experience
•
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
•
Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
•
Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
Education:
•
Requires at least a high school diploma or equivalent and 2–4 years of prior relevant experience.