Join us as a Customer Journey Expert (CJE) and become part of ING’s Payment & Settlement Services (PSS) team!
CTO Payments & Settlement Services (PSS) is looking for a Customer Journey Expert to strengthen the Payments Order Management capabilities in ING. The opportunity is linked to onboarding new volumes into PSS Global solutions and improving capabilities of services supported.
ING’s Payment and Settlement Services (“PSS”) is dedicated to develop and expand ING’s state of the art payments platforms and settlements services. PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.
Your role will be fully focused on strategic Order Manager capabilities and enhancements – due to new onboardings, new change requests or regulations, The CJE will be responsible for the order management functions when onboarding payment services into the PSS target solutions. The services include all SEPA products as well as International Payments. The CJE translates the impact of new payment regulations or market standards into requirements and solutions.
The Team
You will join the Order Management team, composed by a dozen of CJEs, responsible for detailing requirements and ensuring end-to-end solutions, contribute to developing, integrating, maintaining and servicing order management capabilities.
Your day to day:
The Customer Journey Expert (CJE) will focus on the Order Management specific functions in the payment value chain. (S)He has the responsibility to ensure the correct business and functional definition of requirements for the Service Consumers – with a global usage perspective – challenging the solutions and ensuring that the details are properly document to support refinements with the development teams involved.
The CJE is responsible for the non-IT part of the delivery, taking care of COPAFTJ and ensuring and documenting assessments and decision making around the product/service introduction. The CJE serves multiple services (products).
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You define detailed business requirements for the development of products/services according to the requirements raised by the service consumers, guarding the global usage of the functionalities. You support the objectives and plannings of the Country and Product Leads;
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You apply your experience in supporting to build and manage the products with an end-to-end mindset, including business analysis, design and implementation including business operations and impact on services. You work a.o. with Risk, Compliance & Legal stakeholders, to make sure our products and services comply with regulation and policies;
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You co-manage and prioritize the derived from features; you support the development, implementation and communication of the roadmap;
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You are able to simplify solutions and processes and communicate clearly;
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You will share the responsibility to provide a differentiating experience for ING’s customers at optimal value and profitability for ING;
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Offering solutions by seamless integration into the value chain of our clients and by connecting it with other internal and external capabilities;
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Ensure our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance.