IT Portfolio and Demand Management Specialist
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Before you apply
Salary$107k – $160k
LocationRemote
Work moderemote · United States
SeniorityMid
DepartmentInformation Technology
Company size1,001–5,000 people
PostedSep 25, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Facilitate the IT demand management process by capturing, evaluating, and prioritizing incoming requests from business units
Establish and enforce intake standards to ensure demands are accurately classified
Develop, maintain, and communicate portfolio dashboards, executive summaries, scorecards, and pipeline reports
Partner with business and IT stakeholders to organize, validate, and mature business cases
Ensure business cases are complete and decision-ready
Facilitate cross-functional assessment of regulatory, security, technical, and operational risks
Monitor and administer the demand intake lifecycle
Benefits
Health insurance
Dental
Vision
403(b)
Earned time off
Pay range: $106,787 - $160,180 annually, based on experience.
In addition, this role is eligible to work remotely from an approved state by St. Charles (please refer to the list). If you do not reside in an approved listed state (or do not plan to relocate to an approved listed state) we request, you do not apply for this particular position.
Approved states by St. Charles: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, and Wisconsin.
Benefits
This position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
About the role
TITLE: IT Portfolio and Demand Management Specialist
REPORTS TO POSITION: IT Manager Customer Experience
DEPARTMENT: Information Technology
DATE LAST REVIEWED: September 2026
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The Information Technology (IT) department helps improve the work of our caregivers by providing efficient systems, comprehensive training, and stellar customer service. We do this by taking pride in the integrity of our workflows, data security, and training delivery. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.
POSITION OVERVIEW: The IT Portfolio and Demand Management Specialist facilitates the IT demand management function by overseeing the intake, evaluation, and prioritization of technology-related requests across the organization. This role partners closely with business and IT leaders to ensure proposed initiatives align with strategic priorities, operational objectives, compliance requirements, and available resource capacity. The position establishes intake standards, facilitates decision-ready business cases, maintains clear visibility into the demand pipeline, and supports portfolio decisions that optimize the delivery of IT services, enhancements, and projects.
ESSENTIAL FUNCTIONS AND DUTIES:
Facilitate the IT demand management process by capturing, evaluating, and prioritizing incoming requests from business units to ensure alignment with organizational strategy, operational needs, and resource capacity.
Establish and enforce intake standards to ensure demands are accurately classified as service requests, enhancements, optimization efforts, or projects, enabling efficient routing and decision-making.
Develop, maintain, and communicate portfolio dashboards, executive summaries, scorecards, and pipeline reports that provide transparent visibility into demand intake, prioritization, status, portfolio health, resource capacity, and decision points.
Partner with business and IT stakeholders to organize, validate, and mature business cases; define scope, objectives, benefits, assumptions, dependencies, funding considerations, and the appropriate path for each request, including conversion to project work, operational support, optimization, or other intake channels.
Ensure business cases are complete and decision-ready by coordinating required inputs such as approvals, level-of-effort estimates, discovery findings, architectural review, and stakeholder alignment.
Facilitate cross-functional assessment of regulatory, security, technical, and operational risks associated with new demands to support informed prioritization and governance decisions.
Monitor and administer the demand intake lifecycle, ensuring requests progress through defined stages such as submission, triage, discovery, estimation, approval, deferral, rejection, or conversion to project or operational work.
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