HY
HyattFront Office Manager
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Before you apply
SalaryNo pay range posted
LocationUS-NY-New York City
Work modeon-site
Typefull-time
SeniorityMid
Experience4+ yrs
Company size10,000+ people
First seenOct 30, 2026 · 6d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Short and long term planning and management of Front Office operations
Develop and recommend budget, labor cost plans and objectives
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed
Ensure all operations and cash handling are done per policies
Maintain excellent communication with housekeeping department
Maintain information on prices, rates, specials, packages, programs
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, hold people accountable
Ensure proper staffing levels for customer service goals
Demonstrated ability to interact with people of diverse backgrounds
4 years or more of progressive hotel Rooms Management experience
Service oriented style with professional presentation skills
At least 2 years progressive management experience within Rooms Division
High energy, entrepreneurial spirit, motivational leader
Excellent organizational, interpersonal and administrative skills
Clear concise written and verbal communication skills in English
Proficient in Microsoft Word and Excel
Union management experience
Previous hotel pre-opening experience
Hotel/Hospitality degree
Skills
Microsoft Word
Excel
About the company
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
About the role
The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Responsibilities
Duties include:
•
Responsible for short and long term planning and the management of the hotel’s Front Office operations
•
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
•
Maintain guest room inventory
•
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
•
Perform all tasks of a Front Office Staff as needed to facilitate service
•
Ensure all operations and cash handling are done per policies and procedures
•
Maintain excellent communication with the housekeeping department
•
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
•
Analyze, investigate, and resolve guest complaints
•
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
•
Insures proper staffing levels for customer service goals
•
Coach and counsel employees to reflect Hyatt service standards and procedures
•
Union management experience preferred.
Requirements
•
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
•
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
•
With opening hotels, previous hotel pre-opening experience preferred
•
Service oriented style with professional presentations skills
•
At least 2 years progressive management experience within the Rooms Division of a hotel
•
Hotel/Hospitality degree an asset
•
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
•
Clear concise written and verbal communication skills in English
•
Must be proficient in Microsoft Word and Excel
•
Must have excellent organizational, interpersonal and administrative skills
•
Union management experience preferred.