Own the technical relationship with key accounts. Be the named technical point of contact for a portfolio of strategic data center customers and their OEM, EPC, and switchgear integration partners. Run the recurring technical reviews, lead design workshops, and be the person the customer’s engineers call first.
Author and own single line diagrams. Produce and maintain customer-facing SLDs covering the MV path, transformer winding configurations and topologies, protection devices and functions, auxiliary power distribution, generators, BESS/DC-DC interfaces, and test bed and FAT configurations. Drive these to internal review and alignment before they go out, and iterate against customer markups.
Prepare and deliver technical documentation. Own the submittal packages behind program milestones: staged design document submissions, system block diagrams, sequences of operation, state diagrams, protection function schedules, datasheets and rating plates, skid and site layouts, interface control documents, serviceable parts BOMs, and FAT plans and reports.
Manage customer deliverables end to end. Maintain the deliverable schedule and design decision tracker for your accounts. Break customer commitments into internal actions across electrical, mechanical, firmware, software, compliance, quality, and supply chain; drive them to closure; and escalate early when a date is at risk.
Run customer communications. Own RFI and technical inquiry responses, action item logs, meeting minutes, and status reporting. Give the customer a clear, accurate, single answer — and give leadership an honest read on program health.
Support FAT, commissioning, and energization. Partner with Test, Quality, and Service on factory acceptance testing, witness events, punch list closure, site acceptance, and handover documentation.
Bring the customer’s voice back inside. Translate field and interface requirements into product requirements. Represent real deployment constraints in specification and design reviews so the next generation is easier to integrate, permit, and service.
Support new business technically. Join technical due diligence and evaluation conversations with prospective customers, and build the confidence that Amperesand can execute.