5. Manage Clinic Sales & Stock Responsibilities
Scope: Stock control, product sales, merchandising
Outcome: Stock availability and appropriate sales outcomes
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Monitor and manage clinic stock levels of CPAP devices, masks, and accessories
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Place and receive stock orders, unpacking and checking items for accuracy
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Maintain organised product displays within the retail and consulting areas
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Assist patients with accessory and product selection, providing personalised recommendations
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Process product returns, exchanges, and warranties in accordance with company policies
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Conduct stocktakes and report discrepancies
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Ensure pricing and monthly sales and promotions are accurate and implemented as directed
6. Support Clinic Operations & Maintenance
Scope: Clinic readiness, equipment hygiene, daily operations
Outcome: Safe, professional, and efficient clinic environment
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Prepare the clinic for opening, ensuring all areas are clean, organised, and patient-ready
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Sterilise and prepare reusable equipment, adhering to infection control standards
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Maintain consulting rooms and clinic spaces to a high standard of cleanliness and presentation
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Follow up overdue trial patients, ensuring timely return and condition of trial equipment
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Clean and maintain trial stock, ensuring hygiene and readiness for patient use
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Order stationery and clinic supplies as required
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Close the clinic at end of day, completing security and preparation tasks
7. Contribute to Team & Clinic Collaboration
Scope: Team communication, operational support
Outcome: Consistent service delivery and team effectiveness
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Respond promptly to internal phone and email enquiries
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Participate in team meetings and training activities
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Support clinic operations during periods of increased demand
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Escalate maintenance or clinic operational issues to the Territory Manager
8. Promote Culture, Quality & Professional Standards
Scope: Behaviour, culture, compliance
Outcome: Consistent standards and positive workplace culture
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Uphold and promote CPAP Victoria’s and Resmed’s culture, values, and service ethos
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Demonstrate professionalism in presentation, communication, and conduct
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Proactively model positive behaviours aligned with the organisation’s vision and mission
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Commit to ongoing learning, staying informed of CPAP technologies, products, and best practice