Infrastructure Subject Matter Expert (SME)
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Before you apply
LocationTaguig, National Capital Region, Philippines
Work modeon-site
SenioritySenior
Company size501–1,000 people
PostedSep 18, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Punctual - needs to be onsite everyday following CB core hours; flexible - sometimes need to do OT, shifting or weekend work as needed
Well-rounded - understands various Infra (e.g. network, middleware, servers, etc)
Analytic/Logical thinking - can do thorough analysis/investigation to determine event triggers and scenarios; can put together pieces of information to formulate a conclusive and cohesive analysis; can read logs and interprets them meaningfully
Data-driven / Detail-oriented - uses data in analysis; seeks trends/patterns; able to confirm/validate findings using data; uses AI and other tools to get/validate information; meticulous and has attention to details
Presentation skills - able to explain through diagrams/illustrations; can communicate verbally effectively (explaining complex ideas/terminologies in simpler terms; uses analogy)
Inquisitive - seeks to understand and validate things by asking the right questions; doesn't settle for just verbal confirmation or explanation but instead challenges reasoning and validates through data presented; digs deeper to get to the root cause of the issue
Problem solver - thinks of solutions to resolve a problem (quick fix/short-term/long-term); suggests options to elicit decision; collaborates to arrive at the best solution
Process-oriented - follows a structured way or method to investigate and solve problems
Resourceful / 'can-do' attitude- finds ways to get things done and doesn't just stop when presented with challenges/roadblocks
Middleware - IBM (ACE, Instana), WAS, APIs (TCP/IP, HTTP)
Network / F5 Load Balancer
Sys Ad /Server
Database (Oracle)
Skills
IBM ACE
Instana
WAS
TCP/IP
HTTP
F5 Load Balancer
Oracle
Key Characteristics/Behaviors:
1.
Punctual - needs to be onsite everday following CB core hours; flexible - sometimes need to do OT, shifting or weekend work as needed
2.
Well-rounded - understands various Infra (e.g. network, middleware, servers, etc)
3.
Analytic/Logical thinking - can do thorough analysis/investigation to determine event triggers and scenarios; can put together pieces of information to formulate a conclusive and cohesive analysis; can read logs and interprets them meaningfully
4.
Data-driven / Detail-oriented - uses data in analysis; seeks trends/patterns; able to confirm/validate findings using data; uses AI and other tools to get/validate information; meticulous and has attention to details
5.
Presentation skills - able to explain through diagrams/illustrations; can communicate verbally effectively (explaining complex ideas/terminologies in simpler terms; uses analogy)
6.
Inquisitive - seeks to understand and validate things by asking the right questions; doesn’t settle for just verbal confirmation or explanation but instead challenges reasoning and validates through data presented; digs deeper to get to the root cause of the issue
7.
Problem solver - thinks of solutions to resolve a problem (quick fix/short-term/long-term); suggests options to elicit decision; collaborates to arrive at the best solution
8.
Process-oriented - follows a structured way or method to investigate and solve problems
9.
Resourceful / ‘can-do’ attitude- finds ways to get things done and doesn’t just stop when presented with challenges/roadblocks
Requirements
Technical:
1.
Middleware - IBM (ACE, Instana), WAS, APIs (TCP/IP, HTTP)
2.
Network / F5 Load Balancer
3.
Sys Ad /Server
4.
Database (Oracle)
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