At a glanceSummarised by Seekless from the posting.
Nice to have9
Strong analytical and problem-solving skills
Excellent organizational and communication abilities
Ability to manage multiple priorities in a fast-paced environment
Experience working with routing, logistics, transportation, dispatch, or operations systems
Proficiency in Microsoft Excel and data analysis
Experience with TRUX or similar routing software is a plus
Project management experience
Strong attention to detail and commitment to accuracy
Ability to work independently while collaborating effectively with cross-functional teams
Skills
TRUX
Microsoft Excel
Operations Specialist
Join Our Growing Team!
Waste Connections is seeking a highly motivated, detail-oriented Operations Specialist to support our day-to-day operations and help drive continuous improvement across routing, productivity, customer service, and operational performance. This role is ideal for a self-directed professional who thrives in a fast-paced environment and enjoys solving problems, managing projects, and collaborating with multiple departments.
Pay: $22.00 per hour
What You’ll Do
Operational Support
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Provide clerical and administrative support to Operations and Department Managers.
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Coordinate daily operational activities and maintain accurate reporting.
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Assist with troubleshooting and resolving safety, service, and operational issues.
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Monitor productivity and operational performance against company goals.
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Prepare reports, evaluations, and corrective action documentation as needed.
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Maintain and distribute operational information on a scheduled basis.
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Communicate with drivers, supervisors, dispatch, and management regarding operational needs.
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Assist with performance metric collection, analysis, and reporting.
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Participate in operational improvement initiatives and special projects.
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Support implementation of operational standards and best practices.
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Identify process improvement opportunities and recommend solutions.
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Coordinate with other Waste Connections locations and departments to support operational objectives.
Routing & Logistics Responsibilities
Route Optimization & Performance
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Evaluate and recommend improvements to routing processes and efficiencies.
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Review and manage missed pickups, carryovers, and issue logs.
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Ensure service address accuracy and proper route mapping.
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Audit routes using TRUX and third-party mapping platforms.
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Route new and changed customer services.
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Sequence and resequence routes for maximum efficiency.
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Balance route workloads and service days.
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Reduce dependence on temporary, holding, helper, and swap routes.
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Coordinate intraday movement of work between routes.
Collect and maintain routing data, customer information, and geocoding records.
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Work with parcel data, service locations, and USPS address validation tools.
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Ensure customer information is accurately maintained within company systems.
Project Management
Operational Projects
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Export and analyze route, customer, and productivity data.
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Support pre-project planning and operational analysis.
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Assist with route redesign and implementation projects.
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Prepare customer service schedules and routing files for system imports.
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Support operational change initiatives and service optimization efforts.
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Work with District Management to implement routing standards and operational improvements.
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Assist with project management activities from planning through completion.
Change Management
Process & System Improvements
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Prepare route change files for implementation.
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Support customer communication and notification plans.
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Coordinate mapping updates and route modifications.
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Prepare files and supporting documentation for:
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Route Changes
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Mapping Updates
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Invoice Messages
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Service Schedule Adjustments
What We’re Looking For
Preferred Qualifications
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Strong analytical and problem-solving skills.
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Excellent organizational and communication abilities.
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Ability to manage multiple priorities in a fast-paced environment.
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Experience working with routing, logistics, transportation, dispatch, or operations systems preferred.
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Proficiency in Microsoft Excel and data analysis.
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Experience with TRUX or similar routing software is a plus.
•
Project management experience preferred.
•
Strong attention to detail and commitment to accuracy.
•
Ability to work independently while collaborating effectively with cross-functional teams.
Why Waste Connections?
At Waste Connections, we believe our people are our greatest asset. We offer a strong culture built on safety, integrity, servant leadership, and continuous improvement. If you’re looking for a career where you can make a meaningful impact while growing professionally, we’d love to hear from you.
Apply today and become part of a team that is committed to operational excellence and customer service.