• Pick and pack orders accurately and efficiently in accordance with client specifications
• Verify order contents, SKUs, quantities, and packaging requirements prior to shipment
• Apply correct shipping labels, documentation, and carrier routing
• Ensure all assigned orders meet daily fulfillment deadlines and throughput standards
• Support Warehouse Associates during peak volume periods as needed
Receiving & Inbound Processing
• Receive and process inbound shipments — verify quantities, inspect for damage, and reconcile against purchase orders or ASNs
• Check in product accurately into the warehouse management system (ShipHero)
• Stage, sort, and putaway inbound inventory to assigned bin locations per client storage requirements
• Flag and document any discrepancies, shortages, overages, or damaged goods immediately
• Coordinate with Team Leads and Account Management on inbound exceptions or special handling instructions
• Conduct cycle counts, bin audits, and location-level inventory verifications as assigned
• Identify and resolve inventory discrepancies, misplaced product, or system inaccuracies
• Maintain bin organization and location integrity throughout the warehouse
• Support quarterly and annual physical inventory counts
• Flag potential shrinkage, mislabeled product, or stock issues to operations management
• Receive, inspect, and process customer returns in accordance with client-specific return policies
• Assess returned product condition and route accordingly — restock, quarantine, or disposition
• Log all return activity accurately in ShipHero and document any exceptions
• Communicate return trends or recurring issues to Account Management for client awareness
• Accept and execute assigned warehouse projects with urgency and accuracy
• Projects may include relabeling, repackaging, kitting, bundle builds, inventory reorganization, client-specific prep work, or special fulfillment programs
• Manage time across project work and daily fulfillment responsibilities without compromising either
• Provide status updates to Team Leads upon project milestones or completion
• Document project outcomes as required for client or internal reporting
Account Management & Client Coordination
• Serve as a warehouse-level point of contact for questions or issues escalated by Account Management
• Communicate clearly and professionally with Account Managers regarding order status, inbound receipts, inventory findings, or return outcomes
• Support client onboarding activities including inventory setup, storage configuration, and inbound planning
• Assist with client-specific SLA requirements and special handling instructions as directed
• Escalate any client-impacting issues or risks to operations management promptly
Warehouse Standards & Safety
• Maintain a clean, organized, and safe work environment at all times
• Adhere to all warehouse safety procedures, hazmat handling requirements, and operational policies
• Operate warehouse equipment (pallet jacks, RF scanners, hand trucks) safely and correctly
• Support continuous improvement efforts and suggest process improvements where identified