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Service Experts

Manager, Field Ops

SalaryNo pay range posted
LocationE Syracuse, New York
Work modeon-site
Typefull-time
SenioritySenior
Experience6+ yrs
DepartmentField Operations
Company size1,001–5,000 people
First seenOct 6, 2026 · 5d ago
Verified live1d ago
New York law requires most employers to post a pay range.
At a glanceSummarised by Seekless from the posting.
Must have10
6+ years of experience in field operations or related
Bachelor's Degree
Lead on-site execution
Allocate daily tasks to crews
Coach apprentices and techs
Check installation quality
Capture photo/video evidence
Confirm PM/service tasks executed
Escalate abnormal findings
Stage materials and kits for next-day jobs
About the role
Welcome!
The Manager, Field Operations leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.
Responsibilities
• Allocate daily tasks to crews, brief methods, confirm tool readiness and vehicle load‑outs. • Lead on‑site execution, validate steps against MOPs, and manage hold points. • Check installation quality—mounting torque, alignment, labeling, and functional tests; record values. • Capture photo/video evidence and ensure required measurements are logged. • Verify customer contact and site access steps; escalate issues promptly. • Confirm PM/service tasks executed (functional checks, adjustments, firmware/config updates). • Coach apprentices and techs on metering/measurement technique and documentation completeness. • Close work orders with accurate notes, readings, photos, and redlines. • Escalate abnormal findings (missing parts, facade issues, interference) for immediate action. • Stage materials and kits for next‑day jobs; verify BOM completeness.
Requirements
Minimum Experience: 6+ years Minimum Education: Bachelor’s Degree
Legal
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]
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