GS
GsuManager, Customer Services Center
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Before you apply
LocationAtlanta Campus
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentFacilities Customer Services Center
Company size10,000+ people
First seenOct 30, 2026 · 6d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree and three years of supervisory experience, or a combination of education and work experience
Ability to supervise and direct others' work
Ability to communicate effectively verbally and in writing
Knowledge of customer service principles and standard operating procedures
Ability to analyze and report data
Knowledge of facilities, equipment, maintenance, and custodial standards
Exceptional organizational and record-keeping skills
Benefits
Health insurance
Dental
Vision
Tuition assistance
Retirement
Manager, Customer Service Center
About the company
Facilities Management Services
Facilities Customer Services Center
Atlanta Campus
Schedule: Monday - Friday | 7:00 AM - 5:15 PM
These are exciting times at the Facilities Customer Services Center. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to apply their expertise and talents to advance our mission of pursuing excellence.
Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.
Facilities Management Services is seeking (1) Manager, Customer Communications Center to join the already awesome team taking the Facilities Admin Department to the next level of excellence!
Benefits
WHAT MAKES The Facilities Customer Services CenterA GREAT PLACE?
· Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
· A knowledge-sharing organization that works collaboratively with diverse partners.
· Professional development opportunities and mentorship
· A rapidly growing center within an academic setting
Responsibilities
HERE IS WHAT YOU WILL DO
The ideal candidate performs high-level support for the Customer Service Center. In addition to supporting the department, assignments will generally fall into one of the following groupings, although overlapping of duties might occur as needed:
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Manages, organizes, and supervises all functions of the Facilities Customer Service Center.
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Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.
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Manages Facilities service requests.
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Maintains work order requests.
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Supervises move and FMR requests.
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Other duties as assigned
Minimum Requirements:
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Bachelor’s degree and three years of supervisory experience, or a combination of education and work experience.
Preferred Hiring Requirements:
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Ability to supervise and direct others’ work.
•
Ability to communicate effectively verbally and in writing.
•
Knowledge of customer service principles and standard operating procedures.
•
Ability to analyze and report data.
•
Knowledge of facilities, equipment, maintenance, and custodial standards.
•
Exceptional organizational and record-keeping skills.
To be fully considered for this position, all candidates must submit the following at the time of submission:
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A complete and accurate GSU application
•
Resume
•
Cover Letter
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(3) Three Professional References