Customer Support Representative
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Before you apply
Salary$37k – $44k
LocationLakewood, Colorado, United States
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentInformation Technology
Company size51–200 people
PostedMar 5, 2026 · 8mo ago
Verified live5h ago
May no longer be actively hiring
Posted by the company on Mar 5, 202655% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
At least 6 months of customer interaction experience
Excellent customer service and phone etiquette skills required
Excellent communications and interpersonal skills required
Phone sales or support experience is preferred
Experience working in an office setting using fax, e-mail and phones preferred
Experience providing support to end users on web site navigation ideal
Skills
tracking system
Benefits
Paid time off
Health insurance
Dental insurance
Retirement savings plan
Pre tax benefit programs
Wellness support
Work life support
Professional development
Performance bonus
Referral bonus
Life insurance
Disability insurance
Customer Support Representative
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.
Roles and Responsibilities
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Answer customer product questions, assist with orders, track returns, accept payments for online products
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Document customer interactions in a tracking system
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Handle fax, e-mail and phone inquiries
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Track calls and service requests
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Escalate problem calls to other service providers
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Occasional warehouse product management support
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Perform other tasks as assigned
Requirements
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At least 6 months of customer interaction experience
•
Phone sales or support experience is preferred
•
Experience working in an office setting using fax, e-mail and phones preferred
•
Experience providing support to end users on web site navigation ideal
•
Excellent customer service and phone etiquette skills required
•
Excellent communications and interpersonal skills required
Legal
The anticipated hourly range for this position is $18-21/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor’s good-faith estimate of compensation for the position at the time of posting.
Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
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Generous Paid Time Off (PTO) and all Federal Holidays off
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Comprehensive Health and Dental Insurance Coverage
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Retirement Savings Plan
•
Pre-Tax Benefit Programs
•
Wellness and Work-Life Support
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Professional Development
•
Performance and Referral Bonuses
•
Life and Disability Insurance