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HA
Haemonetics

Field Service Engineer 2H (Medical Device) (Sacramento, CA based Field role))

LocationUS CA Remote
Also inChicago, IL; Minneapolis, MN
Work moderemote · United States
SenioritySenior
Experience5–8 yrs
EquityIncluded
Company size1,001–5,000 people
PostedJul 20, 2026 · 2mo ago
Verified live2h ago
At a glanceSummarised by Seekless from the posting.
Must have39
Experienced Subject Matter Expert on servicing all Haemonetics product lines
Mentor/Train new hires and is consulted on challenging technical issues
Excels with documentation, reporting and overall organization
Produces superior metrics and KPI's
Performs routine preventive maintenance and scheduled reactive service of equipment to minimize downtime
Troubleshoots, diagnoses malfunction, replace faulty components
Strong organizational skills and strict compliance with internal documentation – Scheduling, closing calls, expense reporting, Time Entry and parts inventory management
Professionally interacts with clients to assess their needs, address any concerns and provides technical support
Communicates progress and outcomes of service to internal and external stakeholders
Demonstrates proactive and effective communication and engagement with customer
Utilizes time, service and support-tracking tools
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
5-8 Years experience in repairing, or servicing of medical devices
Mentorship and training of individuals
IT and/or software troubleshooting experience
Strong technical knowledge in relevant engineering disciplines (electrical, mechanical, etc.)
Excellent problem solving and analytical skills
Strong communication and customer service skills
Strong organizational skills for documentation and reporting
Proficient with service software applications
Ability to work independently and part of a team
Demonstrated customer service skills
Experience in a regulated environment
Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory
Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement
Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting
Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment
Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions
Assist the quality team with data collection and timely reporting to facilitate performance analysis
Understand how the assigned program integrates with system
Manage service parts inventory levels
Complete all required documentation in service tool (SFDC) same day as service
Responsible for editing, writing, and modifying Service and Training manuals and SOPs
BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
5-8 years relevant experience technical field service experience
Must be highly motivated and have strong problem solving ability
Excellent verbal and written communications skills
Must have good technical writing abilities
Nice to have2
Bachelor's Degree - Electrical, Biomedical or Mechanical Engineering preferred
Technical Degree or Certificate - Electrical, Biomedical or Mechanical Engineering preferred
Eligibility4
Extensive travel is required. (75%) – Valid driver's license required
Residency in or near Chicago, IL or Minneapolis, MN within commuting distance to the airport
Ability to travel up to 75% of time
Valid driver's license required
Skills
SFDC
Benefits
401(k)
Employee stock purchase plan
Flexible time off
Short term disability insurance
Long term disability insurance
Tuition reimbursement
Health insurance
Parental leave
About the company
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
Responsibilities/Essential Duties:
•
Experienced Subject Matter Expert on servicing all Haemonetics product lines
•
Mentor/Train new hires and is consulted on challenging technical issues
•
Excels with documentation, reporting and overall organization
•
Produces superior metrics and KPI’s
•
Performs routine preventive maintenance and scheduled reactive service of equipment to minimize downtime
•
Troubleshoots, diagnoses malfunction, replace faulty components
•
Strong organizational skills and strict compliance with internal documentation – Scheduling, closing calls, expense reporting, Time Entry and parts inventory management.
•
Professionally interacts with clients to assess their needs, address any concerns and provides technical support.
•
Communicates progress and outcomes of service to internal and external stakeholders
•
Demonstrates proactive and effective communication and engagement with customer.
•
Utilizes time, service and support-tracking tools.
•
Resolves and/or escalate issues in a timely manner.
•
Adheres to and follows Haemonetics policies and procedures.
•
Extensive travel is required. (75%) – Valid driver’s license required
•
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education:
•
Bachelor’s Degree - Electrical, Biomedical or Mechanical Engineering preferred
•
Technical Degree or Certificate - Electrical, Biomedical or Mechanical Engineering preferred
•
5-8 Years experience in repairing, or servicing of medical devices
•
Mentorship and training of individuals
•
IT and/or software troubleshooting experience
•
Equivalent combination of education and experience
Skill:
•
Strong technical knowledge in relevant engineering disciplines (electrical, mechanical, etc.)
•
Excellent problem solving and analytical skills
•
Strong communication and customer service skills
•
Strong organizational skills for documentation and reporting
•
Proficient with service software applications
•
Ability to work independently and part of a team
•
Demonstrated customer service skills
•
Experience in a regulated environment
About the role
Posting Description
The Field Service Engineer (FSE) will support the Blood Management Centers and Hospitals onsite in the field and provide ongoing customer support. This position is responsible for providing device installation, preventive maintenance, repair, basic installation base management in local territory. In this role will be required residency in or near Chicago, IL or Minneapolis, MN within commuting distance to the airport. This is a Field Support rolewith flexibility to travel as needed (please see travel requirements).
Essential Duties:
•
Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory
•
Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement.
•
Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting. Work as a continuous customer interface to drive customer satisfaction.
•
Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals.
•
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.
•
Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.
•
Assist the quality team with data collection and timely reporting to facilitate performance analysis.
•
Understand how the assigned program integrates with system.
•
Manage service parts inventory levels
•
Complete all required documentation in service tool (SFDC) same day as service
•
Responsible for editing, writing, and modifying Service and Training manuals and SOPs
•
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
Qualifications:
•
BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
•
5-8 years relevant experience technical field service experience
•
Ability to travel up to 75% of time
•
Must be highly motivated and have strong problem solving ability
•
Excellent verbal and written communications skills
•
Must have good technical writing abilities
Pay Transparency:
The pay range for this role is:
$1.00-$99,999,999.00/Hourly
Legal
EEO Policy Statement
The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles.
Benefits
Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role.
In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.
Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email [email protected].
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