Essential Duties & Key Responsibilities:
Real-Time Transport Monitoring
• Provide live tracking of courier flights throughout active runs.
• Serve as the point person for monitoring incoming weather systems for the upcoming week or so, flagging potential impacts early and planning effectively to keep runs on schedule, in addition to tracking real-time weather and emergency events that may affect active transport.
• Maintain daily communication with Orca Porters during active runs.
• Actively monitor shipments and resolve delays or issues in real time.
• Participate in on-call coverage during active courier transports to handle non-routine issues.
• Manage up to 8 concurrent incoming and outbound transports at a time, seeing every issue that arises across them through to resolution.
Disruption & Incident Response
• Serve as the trusted, in-the-moment decision-maker when a disruption hits: you are fully empowered to independently rebook flights, hotels, and ground transport, re-route the courier, and take whatever action gets the courier and product to the treatment center as fast as possible, without waiting on sign-off.
• Rebook delayed flights and hotels, and re-issue itineraries and TSA letters as travel plans change.
• Assess the impact of flight delays on batch and delivery timelines, including triage with manufacturing and scheduling.
• Manage third-party delays and issues routed through the courier, and negotiate third-party itineraries.
• Lead courier incident management (personnel), clean up incident paperwork, and follow up with TSA and couriers on potential and actual changes.
• Communicate changes urgently and professionally to all impacted stakeholders.
Chain of Custody, Data & KPIs
• Upload chain-of-custody (CoC) and third-party records; verify temperature data; and track the return of materials.
• Update delivery times in OrcaLink and capture vein-to-vein (V2V) times for KPI reporting.
• Ensure all documentation and compliance requirements for pickups and deliveries are met.
Courier Program & Vendor Coordination
• Schedule couriers for donor cell pickups and deliveries, and coordinate outbound drug product shipments to recipient sites.
• Manage flight and travel logistics for couriers, liaising with airlines and travel providers.
• Lead third-party courier implementation and troubleshoot transportation issues as they arise.
• Review and approve courier invoices, and track and optimize courier performance.
• Conduct commercial site feasibility assessments for new and existing treatment centers, and support dry-run paperwork.
• Partner with clinical schedulers and commercial case managers to troubleshoot and triage non- routine issues during transports.
Cross-Coverage & Continuous Improvement
• Serve as cross-trained backup for night packaging operations during surge or coverage gaps, covering coordination-adjacent, non-aseptic tasks: Credo and dry-shipper charging and preparation, asset checkout and batch assignment in TrakSYS, final packing/handover and CoC, shipping-condition confirmation, temperature-data upload, and asset recirculation.
• Continuously evaluate and improve logistics workflows to support operational scalability.
• Contribute to training materials and ensure the courier team remains compliant and current.
• Assist with additional logistics and operations-related projects as needed.