Builder Client Representative
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Before you apply
LocationMatthews
Work modeon-site
SeniorityEntry
Company size11+ people
PostedMay 1, 2026 · 6mo ago
Verified live4d ago
May no longer be actively hiring
Posted by the company on May 1, 202688% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Excellent phone interaction skills and active listening
Exceptional organizational skills, superb accuracy, and attention to detail
Outstanding verbal and written communication and interpersonal skills
Ability to collaborate with other departments to ensure customer satisfaction
Excellent keyboard and data entry skills
Strong problem-solving skills
Ability to learn customer service software
Positive outgoing team player
Prolonged periods of sitting at a desk and working on a computer
Skills
customer service software
Job Description:
Manage a large volume of customer communications through incoming calls, emails, and online.
· Create location accounts for new starts and complete location and bill-to information.
· Set up software services.
· Organize and schedule new construction installations and closings.
· Process closing requests and complete service orders.
· Assist Customer Service and Sales with incoming calls and emails.
· Record in the software system customer interaction and document details of actions taken.
· Perform a large number of service order completions mainly through data entry.
· Review customer accounts and records to answer customers’ questions.
· Maintain customer accounts by checking and recording account information in software.
· Explain services to customers.
· Receive customer payments.
· Upload and catalog documents, contracts, and service orders into customer accounts.
· Communicate with customers to address issues/disputes from customers.
· Respond to customer inquiries, answer questions, and organize and schedule service appointments.
· Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, and expedite the correction or adjustment to ensure satisfactory resolution.
· Manage a large volume of customer communications through incoming calls, emails, and online.
· Create location accounts for new starts and complete location and bill-to information.
· Set up software services.
· Organize and schedule new construction installations and closings.
· Process closing requests and complete service orders.
· Assist Customer Service and Sales with incoming calls and emails.
· Record in the software system customer interaction and document details of actions taken.
· Perform a large number of service order completions mainly through data entry.
· Review customer accounts and records to answer customers’ questions.
· Maintain customer accounts by checking and recording account information in software.
· Explain services to customers.
· Receive customer payments.
· Upload and catalog documents, contracts, and service orders into customer accounts.
· Communicate with customers to address issues/disputes from customers.
· Respond to customer inquiries, answer questions, and organize and schedule service appointments.
· Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, and expedite the correction or adjustment to ensure satisfactory resolution
Qualifications and skills required
•
Excellent phone interaction skills and active listening.
•
Exceptional organizational skills, superb accuracy, and attention to detail.
•
Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
•
Ability to collaborate with other departments to ensure customer satisfaction.
•
Excellent keyboard and data entry skills.
•
Strong problem-solving skills.
•
Ability to learn customer service software.
•
Positive outgoing team player
Physical Requirements
•
Prolonged periods of sitting at a desk and working on a computer
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