Enrollment Call Center Agent- Pre-Acceptance Student Stage
LocationRemote Location
Work moderemote
Typefull-time
Company size10,000+ people
First seen1w ago
Last seen2d ago
About the role
Job Summary:
Liberty University Online (LUO) is seeking dedicated individuals for the roles of Admissions Consultant and Admissions Counselor. As part of our Online Enrollment Team, you’ll have the opportunity to work from home or in our office, engaging with prospective students and guiding them through the enrollment process for a rewarding academic career. As you apply, please note that your application will be considered for both the Admissions Counselor and the Admissions Consultant roles. Our selection process will match your skills and experiences to the position that best aligns with your qualification
Essential Functions and Responsibilities:
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Convert prospective students into qualified applicants for Liberty University Online programs.
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Handle a high volume of outbound calls and incoming inquiries regarding graduate and undergraduate programs.
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Counsel prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, and military-related issues.
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Answer complex questions related to the University’s admission policies and procedures.
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Utilize information management systems to perform contacts and record necessary information.
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Promote the features and benefits of all undergraduate, graduate, and doctoral programs, emphasizing the value of an online education.
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Build relationships with support offices to address student concerns and enhance the student experience.
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Implement daily and weekly feedback from the Management Team to improve processes and exceed departmental key performance indicators.
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Identify new and innovative ways to enhance recruitment and student services.