Senior Specialist, Client Operations
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Before you apply
SalaryNo pay range posted
LocationNew York, NY, United States
Work modehybrid
Typefull-time
SenioritySenior
ExperienceUp to 7 yrs
DepartmentClient Operations, Ginnie Mae Operations
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree or the equivalent combination of education and experience
Excellent verbal and written skills
Excellent Communicator
Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
Independently assist clients by responding to phone, email, and other inquiries regarding supported services
Provide daily Reconciliations as well as metrics
Meet all Service Level Agreements for daily deliverables
To successfully ensure all tasks and assigned projects deliverables are met
Prepare, Participate and Conduct requested Trainings – Internal and External
Provides quality support to clients with routine transactions and processes daily
Provides basic technical assistance to clients and assists in responding to straightforward client inquiries
Provide Daily, Weekly, Monthly, Quarterly, Semi and Annual Metric, Business and Management reporting
Support the Operations Manager on special tasks and projects
5-7 years of total work experience preferred
Preferred Customer Service experience
About the role
We’re seeking a future team member for the role of:
Senior Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY
Responsibilities
In this role, you’ll make an impact in the following ways:
•
Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
•
Independently assist clients by responding to phone, email, and other inquiries regarding supported services
•
Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
•
Meet all Service Level Agreements for daily deliverables
•
To successfully ensure all tasks and assigned projects deliverables are met
•
Prepare, Participate and Conduct requested Trainings – Internal and External
Requirements
To be successful in this role, we’re seeking the following:
•
Bachelor’s degree or the equivalent combination of education and experience is required.
•
5-7 years of total work experience preferred.
•
Preferred Customer Service experience
•
Excellent verbal and written skills
•
Excellent Communicator
•
Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
•
Provides basic technical assistance to clients and assists in responding to straightforward client inquiries
•
Provide Daily, Weekly, Monthly, Quarterly, Semi and Annual Metric, Business and Management reporting
•
Support the Operations Manager on special tasks and projects
About the company
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.