PRN Office Assistant - Staffing Support
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Before you apply
Salary$16 – $21/hr
LocationNewport Square Professional Center - Newport News, Virginia
Work modeon-site
SeniorityEntry
Company size10,000+ people
PostedOct 19, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Work under the direct supervision of the office manager
Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, greeting patients while answering the phone lines
Taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients
Maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed
Identifying, correcting, and reporting compliance, insurance, and billing anomalies
High school or equivalent
Medical Office experience
Skills
patient registration software
Newport News, Virginia
Hiring Range
About the role
$16.00 - $21.00/Hourly
Actual pay is determined by program, work commitment and business needs
Overview
The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.
What you will do
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Ensures all patients’ registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
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Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
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Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.
QualificationsEducation
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, High school or equivalent (Preferred)
Experience
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Medical Office experience (Preferred)
About the company
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.