What’s at stake here is different from a typical tech rollout — this technology sits inside real-time clinical care, and getting it wrong has consequences a dashboard bug never would. Every barrier you remove is a clinician who gets time back and a patient whose documentation is safer and more complete.
A true 0-to-1 environment
We’re fast-paced, hands-on, and every hat gets worn by everyone. No job is too small — you’ll answer tickets and deliver executive briefings in the same week, and both matter.
Direct impact, direct influence
You’ll work hands-on with frontline clinicians and directly with the engineers who build the product you rely on. Your root-cause findings and prompt recommendations shape what ships next.
A tight, cross-functional team that treats the customer’s voice — and the clinician’s safety — as the center of gravity for every decision.
Remote, with travel required to federal and commercial sites for workflow assessments, go-lives, service recovery visits, and training events (estimated 20–30%, adjusted to implementation needs)
Director of Customer Delivery
Core business hours with flexibility for training delivery across time zones and both federal and commercial calendars
Competitive salary commensurate with experience, plus equity, comprehensive benefits, and professional development opportunities .