The selected candidate will join the AH Information Management Directorate, to manage, drive and monitor the delivery of Digital projects, related to Airbus Helicopters Customer Relationship Management domain.
Activities around Customer Relationship Management are today mainly driven by Marketing, Sales and Support departments. These business domains are composed of various teams that interact directly or indirectly with our customers and use various solutions that help building up customer relationships.
In a context of high service usage, you will be accountable for the stability, performance, and operability of our solutions. You will play a pivotal role between our internal teams, our managed service providers (MSPs), and our users to ensure service excellence.
The CRM solutions portfolio consists in:
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Our Salesforce platform, which includes: Sales Cloud, Marketing Cloud, Service Cloud and other tiers applications (PROS CPQ, Qualtrics…)
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Our customer portal AirbusWorld: powered by Liferay portal solution, that exposes a set of services developed with the last industry standards
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Our technical requests applications: a set of web and mobile based services developed specifically to answer to both Customers expectation and Security standards
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a wide range of custom web-based applications that support various domains from marketing to support
We are seeking a highly technical Salesforce Specialist to ensure the health, configuration, and technical evolution of our Salesforce platform. This role focuses on hands-on platform management, technical issue resolution, release management, and maintaining system integrity and security.