As a Senior Customer Success Manager (CSM), you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You’ll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform.
Your responsibilities include monitoring detection system performance, advising on best practices for using machine learning models, rules engine, and device intelligence signals, and identifying opportunities to reduce fraud and streamline operations. You’ll work cross-functionally with Product and Engineering teams to advocate for customer needs and support ongoing innovation.
This role combines strategic consulting, data-driven decisioning, and hands-on product expertise to deliver measurable impact for our clients.
This is a remote-based position and can be located in the U.S. or Canada, preferably in the Pacific Time Zone.