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Cargomatic

Operations Coordinator

Salary$52k – $62k
LocationBloomington, CA, Bloomington, CA
Work modeon-site
Typefull-time
DepartmentOperations
Company size11+ people
First seen1w ago
Last seen3d ago
Operations Coordinator
Bloomington, CA (Onsite)Full-TimeDay Shift | Monday–Friday, 8:00 AM – 4:30 PMCompensation Range: $25 – $30 per hour
About Cargomatic
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Cargomatic is revolutionizing the transportation industry
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Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking
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Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain
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Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact
About the Role
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Support daily terminal and delivery operations in a fast-paced environment
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Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams
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Ensure smooth dock launches and high levels of on-time pickup and delivery performance
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Provide consistent, high-quality customer and driver support
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This role is onsite in Bloomington, CA and aligned to standard weekday business hours
What You’ll Do
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Provide high-level customer service and operational support
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Support drivers and serve as a primary point of contact during daily operations
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Coordinate with dock supervisors to ensure successful daily dock launches
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Lead and coordinate drivers to maintain on-time pickup and delivery performance
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Maintain accurate driver records, including times, routes, and special handling instructions
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Manage KPIs, open job reports, and daily POD reconciliation
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Oversee pickup dispatch management, including B2B and B2C assignments
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Support key customer accounts and provide ETAs as requested
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Manually build jobs when required and input rate adjustments
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Track and trace shipments to ensure service expectations are met
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Provide ad-hoc delivery and pickup coverage as needed
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Attend weekly operations meetings and support continuous improvement initiatives
What We’re Looking For
Required Qualifications
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Strong written and verbal communication skills
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Demonstrated experience in customer support and customer satisfaction
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Ability to think on your feet and problem-solve in real time
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Ability to learn quickly and adapt to new tools, systems, and processes
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Intermediate to advanced working knowledge of Microsoft Excel
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Strong analytical, organizational, and problem-solving skills
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Comfort working in a fast-paced environment with shifting priorities
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Ability to prioritize tasks and operate with a strong sense of urgency
Preferred Qualifications
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Previous dispatch, transportation, or logistics experience
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Bilingual in Spanish
Benefits & Perks
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Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans
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Company-paid life insurance and short- and long-term disability coverage
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Flexible spending accounts and dependent care savings options
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Employee Assistance Program with confidential counseling, legal, and financial resources
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Wellness programs and benefit advocacy support
Equal Opportunity Employer
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Cargomatic is an equal opportunity employer
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We celebrate diversity and are committed to creating an inclusive environment for all employees
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