Position Responsibilities:
· Manage, coach, and develop digital workplace engineering staff, including performance management, succession planning, skills development, and workload prioritization.
· Own Microsoft 365, Microsoft Copilot, AI agent, and digital workplace strategy, roadmap, service portfolio, governance, support model, lifecycle plan, and adoption outcomes.
· Oversee architecture, engineering, administration, and operations for Exchange Online, Teams, SharePoint Online, OneDrive, Power Platform, Microsoft Copilot, AI agents, and related productivity services.
· Provide hands-on review and escalation support for tenant configuration, Copilot readiness, agent configuration, service health, collaboration controls, Power Platform governance, automation, migrations, and production incidents.
· Establish standards for collaboration, content, workflow, automation, Copilot readiness, AI agent lifecycle management, tenant configuration, access, data handling, retention, and integration.
· Partner across teams to enable governed adoption of Microsoft 365, Copilot, AI agents, and digital workplace capabilities.
· Lead tenant modernization, governance uplift, major feature rollouts, mergers or migrations, and cross-functional digital workplace initiatives.
· Ensure operational excellence through incident, problem, change, capacity, release, configuration, vendor, and service-level management practices.
· Define metrics for platform health, adoption, support, risk, cost, license utilization, reliability, Copilot adoption, AI agent usage, and customer experience.
· Manage Microsoft and third-party partner relationships, licensing, contracts, budgets, support escalations, and roadmap alignment.
· Guide technical tradeoffs across security, usability, cost, delivery speed, supportability, and reliability while maintaining architecture and engineering standards.
· Maintain service documentation, decision records, runbooks, recovery plans, and audit-ready evidence.