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The Nielsen Company

IT Infrastructure Professional II (L1 Storage & Backup Operations)

LocationBengaluru, in
Typefull-time
SeniorityMid
Experience3–5 yrs
DepartmentTechnology
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have8
3–5 years relevant Backup / Storage / Infrastructure Operations experience
Strong primary Storage skill with either NetApp ONTAP OR Pure Storage
NetApp: SVMs, volumes, LUNs, NFS/CIFS, snapshots, capacity and replication/DR basics
Pure Storage: provisioning, volumes, capacity, snapshots/replication and monitoring basics
Secondary Backup skill in either Veritas NetBackup OR Cohesity: monitoring, failed jobs, restores, alerts and basic troubleshooting
ITIL/ITSM knowledge: Incident, Request, Change and Problem Management
ServiceNow or another ITSM/ticketing tool experience
Good incident handling, shift handover, documentation and escalation skills
Nice to have5
SAN / Brocade / Cisco switch exposure
NetBackup appliances, MSDP, SLPs or catalog operations
Monitoring tools and alert-to-incident handling
Replication, DR activities or storage migrations
24x7 / shift-based enterprise operations experience
Skills
NetApp ONTAP
Pure Storage
Veritas NetBackup
Cohesity
ServiceNow
Brocade
Cisco
SAN
Company Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future
Job Description
ROLE SUMMARY
We are looking for an L1 Backup & Storage Operations Engineer with 3–5 years of hands-on enterprise infrastructure experience. Primary focus is Storage operations, with experience in either NetApp ONTAP or Pure Storage. Backup knowledge in Veritas NetBackup or Cohesity is required as a secondary skill. ITIL/ITSM knowledge is required
Qualifications
MUST-HAVE SKILLS
• 3–5 years relevant Backup / Storage / Infrastructure Operations experience.
• Strong primary Storage skill with either NetApp ONTAP OR Pure Storage.
• NetApp: SVMs, volumes, LUNs, NFS/CIFS, snapshots, capacity and replication/DR basics.
• Pure Storage: provisioning, volumes, capacity, snapshots/replication and monitoring basics.
• Secondary Backup skill in either Veritas NetBackup OR Cohesity: monitoring, failed jobs, restores, alerts and basic troubleshooting.
• ITIL/ITSM knowledge: Incident, Request, Change and Problem Management.
• ServiceNow or another ITSM/ticketing tool experience.
• Good incident handling, shift handover, documentation and escalation skills
Additional Information
GOOD-TO-HAVE
• SAN / Brocade / Cisco switch exposure.
• NetBackup appliances, MSDP, SLPs or catalog operations.
• Monitoring tools and alert-to-incident handling.
• Replication, DR activities or storage migrations.
• 24x7 / shift-based enterprise operations experience.
KEY RESPONSIBILITIES
• Monitor and support Storage infrastructure; identify capacity, performance, hardware and connectivity issues.
• Perform L1 troubleshooting for NetApp / Pure Storage incidents and escalate complex issues to L2/L3 or vendors.
• Monitor backup jobs and investigate failed/partial jobs, alerts and restore requests.
• Perform routine storage/backup operational activities as per SOPs and runbooks.
• Create and update incidents, requests and changes in ServiceNow/ITSM tool and maintain SLA compliance.
• Perform shift handovers, maintain operational documentation and communicate incidents clearly
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you’re unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
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