Assistant Supervisor, Guest Services
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Before you apply
LocationDiscovery Cove Orlando
Work modeon-site
Typefull-time
SeniorityLead
Company size10,000+ people
PostedSep 4, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Ensure a safe environment for all ambassadors, guests, and animals
Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
Ensure compliance to all state/federal regulations, park policies, and department procedures
Create and maintain unit’s team rotation grid
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
Respond to guest and ambassador needs
Report to Supervisors and Managers regarding the status of projects
Oversee completion of daily opening and closing procedures
Utilize problem solving skills to ensure positive guest resolutions as needed
Oversee assigned operating area
Ensure strict adherence to all cash handling procedures
Perform other miscellaneous tasks as required
Valid state driver’s license and be able to obtain a company driver’s license
Ability to complete provided CPR/AED training/certification
Ability to be trained and certified at all attractions
Excellent written and verbal communication skills
Comfortability speaking in front of large groups of guests and ambassadors
Ability to remain calm and professional during challenging situations
Working knowledge of all Microsoft Office applications
Ability to stand and walk for long periods of time
Ability to bend and stoop to assist in cleaning the park
Ability to lift 25 pounds and push/pull 50 pounds
Ability to climb stairs
Ability to walk in sand
Ability to assist in ride testing by riding all park rides
Ability to operate in a cash handling environment
High school diploma or equivalent preferred
Leadership experience preferred
Possession or pursuit of a bachelor’s degree preferred
Excellent computer skills, ability to work multiple selling systems preferred
Previous cash handling experience preferred
At least 18 years old
Three full days of open availability
Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Skills
Microsoft Office
Benefits
Free park admission
Park discounts
Scholarship opportunities
Employee events
About the company
At Discovery Cove Orlando, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
•
Ensure a safe environment for all ambassadors, guests, and animals
•
Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
•
Ensure compliance to all state/federal regulations, park policies, and department procedures
•
Create and maintain unit’s team rotation grid
•
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
•
Respond to guest and ambassador needs
•
Report to Supervisors and Managers regarding the status of projects
•
Oversee completion of daily opening and closing procedures
•
Utilize problem solving skills to ensure positive guest resolutions as needed
•
Oversee assigned operating area
•
Ensure strict adherence to all cash handling procedures
•
Perform other miscellaneous tasks as required
What it takes to succeed:
•
High school diploma or equivalent preferred
•
Leadership experience preferred
•
Possession or pursuit of a bachelor’s degree preferred
•
Excellent computer skills, ability to work multiple selling systems preferred
•
Previous cash handling experience preferred
•
Valid state driver’s license and be able to obtain a company driver’s license
•
At least 18 years old
•
Ability to complete provided CPR/AED training/certification
•
Ability to be trained and certified at all attractions
•
Excellent written and verbal communication skills
•
Comfortability speaking in front of large groups of guests and ambassadors
•
Ability to remain calm and professional during challenging situations
•
Working knowledge of all Microsoft Office applications
•
Ability to stand and walk for long periods of time
•
Ability to bend and stoop to assist in cleaning the park
•
Ability to lift 25 pounds and push/pull 50 pounds
•
Ability to able to climb stairs
•
Ability to walk in sand
•
Ability to assist in ride testing by riding all park rides
•
Ability to operate in a cash handling environment
•
Three full days of open availability
•
Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events
Benefits
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
•
FREE park admission
•
Discounts on park admission tickets and passes for family and friends
•
Park discounts on food, merchandise, etc.
•
Scholarship opportunities
•
Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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