Senior Manager, Donor Support - Individual Giving
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Before you apply
LocationAtlanta, GA
Work modehybrid
Typefull-time
SenioritySenior
Experience3–5 yrs
PostedOct 26, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree or equivalent combination of education and relevant experience
3-5 years of experience in fundraising, donor relations, donor services, fundraising operations, project management, nonprofit marketing, or a related field
Experience supporting fundraising programs, donor engagement activities, gift officers, or donor-facing operations
Experience working with fundraising CRMs such as Blackbaud CRM, Raiser's Edge, Salesforce, or similar systems
Strong analytical, organizational, and project management skills with the ability to manage multiple priorities and deadlines
Experience preparing and maintaining reports, dashboards, and performance metrics
Experience working with financial or fundraising revenue data and reconciliation processes
Strong attention to detail and commitment to data accuracy
Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications
Excellent written and verbal communication skills and a strong customer service orientation
Ability to work independently and collaboratively within a complex organization
Background supporting planned giving, major gifts, or other relationship-based fundraising programs
Understanding of charitable gift planning concepts and planned giving donor pipelines
Demonstrated ability to communicate directly with donors and respond to donor inquiries
Track record of supporting fundraising teams and gift officers
Knowledge of multi-channel fundraising or donor marketing campaigns
Proven success managing campaign workflows, marketing data, project schedules, and vendor deliverables
Familiarity with fundraising revenue reconciliation and financial reporting practices
Expertise in maintaining dashboards, scorecards, pipeline reports, and fundraising performance metrics
Proficiency in CRM data quality management, bulk data uploads, segmentation files, and data validation
Experience navigating a federated or similarly complex organizational environment
Interest in building expertise in planned giving, donor engagement, fundraising operations, and nonprofit resource development
Skills
Blackbaud CRM
Raiser's Edge
Salesforce
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Office
Benefits
Health insurance
Retirement plan
Life insurance
Vacation leave
Sick leave
Personal days
Opportunity Type:
Regular
Summary:
At Habitat for Humanity International, we believe everyone deserves a decent place to live. As Senior Manager, Donor Support, Individual Giving, you will play a critical role in advancing our mission by supporting the Planned Giving program and helping build meaningful, lasting relationships with donors who are investing in Habitat’s future.
This role serves as a key partner to Planned Giving Officers, providing operational, donor engagement, reporting, and marketing support that helps deliver an exceptional donor experience. You will work across fundraising, marketing, finance, and operations to ensure donor inquiries are addressed promptly, campaigns run effectively, and reporting and data systems support informed decision-making.
Key Responsibilities:
Why This Role Matters
Planned gifts help create long-term, sustainable impact for families and communities around the world. In this role, you will help strengthen donor relationships, improve fundraising operations, maintain data integrity, and provide the reporting and insights needed to support strategic growth across the Planned Giving program.
What You’ll Do
· Serve as a primary operational partner to Planned Giving Officers, helping manage donor inquiries and ensuring timely, donor-centered responses.
· Support the Legacy Builders program through donor communications, recognition activities, participation tracking, and record maintenance.
· Coordinate planned giving marketing campaigns across print and digital channels, including lead generation, donor cultivation, and stewardship efforts.
· Maintain campaign calendars, project plans, audience files, vendor coordination, approvals, and campaign documentation.
· Track campaign performance and response data to support reporting, analysis, and future strategy.
· Reconcile fundraising revenue and gift activity between Finance reports and CRM systems, research discrepancies, and coordinate resolutions.
· Maintain recurring revenue reports and support forecasting processes.
· Populate and maintain dashboards, scorecards, KPI reports, and other fundraising performance tools.
· Monitor CRM data quality and work with gift officers to ensure accurate documentation of donor interactions, opportunities, and pipeline activity.
· Collaborate across teams to support fundraising operations, reporting, and strategic decision-making.
What You’ll Bring
Required Qualifications
· Bachelor’s degree or equivalent combination of education and relevant experience.
· 3-5 years of experience in fundraising, donor relations, donor services, fundraising operations, project management, nonprofit marketing, or a related field.
· Experience supporting fundraising programs, donor engagement activities, gift officers, or donor-facing operations.
· Experience working with fundraising CRMs such as Blackbaud CRM, Raiser’s Edge, Salesforce, or similar systems.
· Strong analytical, organizational, and project management skills with the ability to manage multiple priorities and deadlines.
· Experience preparing and maintaining reports, dashboards, and performance metrics.
· Experience working with financial or fundraising revenue data and reconciliation processes.
· Strong attention to detail and commitment to data accuracy.
· Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications.
· Excellent written and verbal communication skills and a strong customer service orientation.
· Ability to work independently and collaboratively within a complex organization.
Preferred Qualifications
· Background supporting planned giving, major gifts, or other relationship-based fundraising programs.
· Understanding of charitable gift planning concepts and planned giving donor pipelines.
· Demonstrated ability to communicate directly with donors and respond to donor inquiries.
· Track record of supporting fundraising teams and gift officers.
· Knowledge of multi-channel fundraising or donor marketing campaigns.
· Proven success managing campaign workflows, marketing data, project schedules, and vendor deliverables.
· Familiarity with fundraising revenue reconciliation and financial reporting practices.
· Expertise in maintaining dashboards, scorecards, pipeline reports, and fundraising performance metrics.
· Proficiency in CRM data quality management, bulk data uploads, segmentation files, and data validation.
· Experience navigating a federated or similarly complex organizational environment.
· Interest in building expertise in planned giving, donor engagement, fundraising operations, and nonprofit resource development.
What We Offer
Habitat for Humanity International offers the opportunity to do meaningful work alongside a mission-driven team committed to building strength, stability, and self-reliance through shelter. Team members receive a competitive total rewards package, professional development opportunities, and the chance to contribute to lasting global impact.
Hiring Range:
The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is: