Manager, Quality Assurance
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Before you apply
LocationWV - Weirton
Work modeon-site
Typefull-time
SenioritySenior
DepartmentQuality Management
Company size10,000+ people
PostedAug 19, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Develop, implement, and maintain the Quality Management System (QMS) in accordance with company and customer requirements
Ensure compliance with applicable standards, including SQF, HACCP, and GMP, or other industry-specific quality systems
Lead internal and external audits and coordinate corrective actions
Manage customer complaints, non-conformance investigations, internal defects, and quality improvement activities
Responsible for monitoring process data, validating check frequency per the corporate requirements, and reporting concerns to supervision
Operate several web-based databases for quality data and supplier performance
Establish and monitor quality metrics, KPIs, and reporting systems
Oversee product and process quality assurance activities
Ensure effective control of documentation, specifications, procedures, and work instructions
Lead supplier quality improvement efforts and collaborate with procurement on supplier performance issues
Maintain quality equipment through calibration and external repair
Review all process control records, spoilage collections, and entry of all defective material related data
Develop and execute strategic continuous improvement initiatives aligned with business objectives
Lead Lean, Six Sigma, Kaizen, 5S, Value Stream Mapping, and waste reduction activities
Facilitate cross-functional teams to identify process improvement opportunities
Champion problem-solving methodologies such as Root Cause Analysis (RCA), 8D, PDCA, DMAIC
Monitor project effectiveness and sustain gains through standardization and control plans
Drive productivity, efficiency, cost reduction, and operational excellence programs
Lead, coach, and develop quality and continuous improvement personnel
Train employees in quality tools, Lean principles, and continuous improvement methodologies
Foster a culture of accountability, customer focus, and operational excellence
Collaborate with production, maintenance, engineering, supply chain, and customer service teams
Analyze quality and operational performance data to identify trends and improvement opportunities
Develop and maintain dashboards and KPI scorecards
Utilize statistical analysis tools to support process improvements
Present findings and recommendations to plant and senior leadership
Knowledge of Quality Management Systems (QMS)
Knowledge of Lean Manufacturing
Knowledge of Six Sigma Methodologies
Knowledge of Failure Mode and Effects Analysis (FMEA)
Knowledge of Root Cause Analysis
Knowledge of Process Mapping and Value Stream Mapping
Knowledge of Microsoft Office Suite
Team leadership and development
Effective communication and presentation
Change management
Project management
Cross-functional collaboration
Data analysis and interpretation
Statistical analysis
Problem-solving and decision-making
KPI development and monitoring
Skills
Microsoft Office Suite
QMS
FMEA
Benefits
Safety commitment
About Crown
Crown Holdings, Inc. through it’s subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world.
Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It’s an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry.
Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.
Job Description:
Quality Management
•
Develop, implement, and maintain the Quality Management System (QMS) in accordance with company and customer requirements.
•
Ensure compliance with applicable standards, including SQF, HACCP, and GMP, or other industry-specific quality systems.
•
Lead internal and external audits and coordinate corrective actions.
•
Manage customer complaints, non-conformance investigations, internal defects, and quality improvement activities.
•
Responsible for monitoring process data, validating check frequency per the corporate requirements, and reporting concerns to supervision.
•
Operate several web-based databases for quality data and supplier performance.
•
Establish and monitor quality metrics, KPIs, and reporting systems.
•
Oversee product and process quality assurance activities.
•
Ensure effective control of documentation, specifications, procedures, and work instructions.
•
Lead supplier quality improvement efforts and collaborate with procurement on supplier performance issues.
•
Maintain quality equipment through calibration and external repair.
•
Review all process control records, spoilage collections, and entry of all defective material related data.
Continuous Improvement
•
Develop and execute strategic continuous improvement initiatives aligned with business objectives.
•
Lead Lean, Six Sigma, Kaizen, 5S, Value Stream Mapping, and waste reduction activities.
•
Facilitate cross-functional teams to identify process improvement opportunities.
•
Champion problem-solving methodologies such as:
•
Root Cause Analysis (RCA)
•
8D
•
PDCA
•
DMAIC
•
Monitor project effectiveness and sustain gains through standardization and control plans.
•
Drive productivity, efficiency, cost reduction, and operational excellence programs.
Leadership & Team Development
•
Lead, coach, and develop quality and continuous improvement personnel.
•
Train employees in quality tools, Lean principles, and continuous improvement methodologies.
•
Foster a culture of accountability, customer focus, and operational excellence.
•
Collaborate with production, maintenance, engineering, supply chain, and customer service teams.
Data Analysis & Reporting
•
Analyze quality and operational performance data to identify trends and improvement opportunities.
•
Develop and maintain dashboards and KPI scorecards.
•
Utilize statistical analysis tools to support process improvements.
•
Present findings and recommendations to plant and senior leadership
Knowledge, Skills & Abilities
Technical Skills
•
Quality Management Systems (QMS)
•
Lean Manufacturing
•
Six Sigma Methodologies
•
Failure Mode and Effects Analysis (FMEA)
•
Root Cause Analysis
•
Process Mapping and Value Stream Mapping
•
Microsoft Office Suite
Leadership Skills
•
Team leadership and development
•
Effective communication and presentation
•
Change management
•
Project management
•
Cross-functional collaboration
Analytical Skills
•
Data analysis and interpretation
•
Statistical analysis
•
Problem-solving and decision-making
•
KPI development and monitoring
Working Conditions
•
Manufacturing and office environment.
•
Frequent interaction with production personnel, customers, suppliers, and leadership teams.
•
Occasional travel for supplier visits, customer meetings, audits, and training.
What Crown Offers You
•
Strong engagement and commitment to the safety of our employees
•
The opportunity to build a meaningful career
•
Professional and personal development through training and work experiences
Join us and become part of a team of professionals who are passionate about sustainable packaging!
Working Together Working Together is one of the five pillars that make up our Twentyby30™ program. We aim to value and respect each individual and foster an environment of inclusivity.