Customer Service / Inside Sales Representative - Industrial Distribution
SalaryNo pay range posted
LocationDarien Center, NY 14040
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentSunSource, Inside Sales & Customer Service
Company size1,001–5,000 people
First seenOct 3, 2026 · 1w ago
Verified live1d ago
New York law requires most employers to post a pay range.
At a glanceSummarised by Seekless from the posting.
Must have9
High School Diploma or GED required
2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries
Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus)
Strong analytical, mathematical, and mechanical aptitude
Excellent verbal and written communication skills
Ability to work both independently and as part of a team
Strong organizational skills with the ability to multitask and prioritize effectively
Calm under pressure, with sound judgment and decision-making abilities
Demonstrates integrity, professionalism, and ethical standards
Nice to have2
Associate degree or higher preferred (especially in Fluid Power or Technical programs)
Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable
Skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
CRM
Trend
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Paid vacation
Paid holidays
Tuition reimbursement
Training opportunities
About the company
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
Are you looking for an opportunity to grow within a successful and expanding organization? Join SunSource, one of the nations leading distributors of hydraulics, pneumatics, filtration, and automation products and services. At SunSource, you’ll have access to a variety of career paths and the opportunity to be rewarded for your hard work and dedication.
About the role
We are currently seeking a high-energy Customer Service Representative (Inside Sales) to join our team and support both our outside sales team and valued customers. The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.
Essential Functions
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Build and maintain strong relationships with customers and internal sales teams.
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Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.
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Enter customer orders into the ERP system with a goal of 100% accuracy.
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Prepare and enter quotes into the ERP system or shared directories.
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Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.
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Expedite orders as needed to meet delivery commitments.
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Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).
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Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.
Experience, Education and Skills
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High School Diploma or GED required; Associate degree or higher preferred (especially in Fluid Power or Technical programs).
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2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.
•
Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
•
Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus).
•
Strong analytical, mathematical, and mechanical aptitude.
•
Excellent verbal and written communication skills.
•
Ability to work both independently and as part of a team.
•
Strong organizational skills with the ability to multitask and prioritize effectively.
•
Calm under pressure, with sound judgment and decision-making abilities.
•
Demonstrates integrity, professionalism, and ethical standards.
We Offer
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Competitive compensation plan
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Medical, dental, vision, and 401(k) benefits
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Paid vacation and holidays
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Tuition reimbursement and ongoing training opportunities
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A national distributor with a local presence, representing quality manufacturers
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A collaborative team environment that encourages professional growth and development
Legal
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy