Customer Support Specialist
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Before you apply
LocationPune, Maharashtra
SeniorityMid
Experience2–4 yrs
Company size1,001–5,000 people
PostedSep 4, 2026 · 2mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Understanding of ERP concepts such as AP and SO
Ability to understand customer business processes and translate them into system requirements
Handle customer-reported issues from initial investigation through resolution
Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions
Communicate clearly with customers regarding issue status, findings, and expected resolution
Integrate front-end applications with RESTful APIs and backend services
Write clean, maintainable, and well-documented code following best practices
2–4 years of professional experience in JavaScript development & Support
Experience working with REST APIs and JSON
Strong analytical, debugging, and problem-solving skills
Good communication and collaboration skills
Basic understanding of SQL/database concepts would be a plus
Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)
Skills
JavaScript
SQL
RESTful APIs
JSON
AI/ML
Large Language Models (LLMs)
Customer Support Specialist1
About the role
Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory)
ERP / Functional Knowledge
Requirements
•
Understanding of ERP concepts such as AP and SO
•
Ability to understand customer business processes and translate them into system requirements.
•
Basic understanding of SQL/database concepts would be a plus
Customer Support
•
Handle customer-reported issues from initial investigation through resolution.
•
Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
•
Communicate clearly with customers regarding issue status, findings, and expected resolution.
•
Integrate front-end applications with RESTful APIs and backend services.
•
Write clean, maintainable, and well-documented code following best practices.
•
2–4 years of professional experience in JavaScript development & Support.
•
Experience working with REST APIs and JSON.
•
Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)
•
Strong analytical, debugging, and problem-solving skills.
•
Good communication and collaboration skills.