Client Services Lead (Remote)
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Before you apply
Salary$70k – $100k
LocationRemote - United States
Work moderemote
Typefull-time
SeniorityLead
Experience5+ yrs
DepartmentClient Services
Company size501–1,000 people
PostedOct 12, 2023 · 3y ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Oct 12, 202350% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
5+ years of experience working directly with clients in the employee benefits/benefit administration industry
In-depth understanding of benefit administration and employee benefit programs, and their industry impact
Comfortable with technology and adept at navigating systems
Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems
Excellent relationship management, project management, and analytical skills
Ability to lead client meetings, deliver presentations, and build strong relationships
Consultative communication style, providing clients with market insights and tailored solutions
Proven ability to collaborate across functional areas to ensure a seamless customer experience
Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos
Resourceful problem solver, adept at finding solutions collaboratively
Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients
Strong project management experience, especially with technology projects
Experience with Human Resources and HRIS/payroll systems
College degree (or equivalent)
Availability to travel up to 10%
Skills
HRIS
payroll systems
Benefits Administration Systems
Human Capital Management systems
Benefits
Health insurance
Retirement plan
Paid time off
Remote work
About the company
At Businessolver, we believe benefits should be easy for everyone. We combine intelligent technology with human expertise to help organizations anticipate needs, simplify complexity, and create better experiences for employees and HR teams alike. Our people-first culture is built on innovation, accountability, and a shared commitment to delivering meaningful outcomes for the clients and communities we serve. Every role at Businessolver contributes to our mission of helping people thrive through benefits experiences that are smarter, simpler, and more human.
About the role
Join Businessolver, where we redefine excellence in benefits administration and client service. We’re looking for a Client Services Lead with a strong background in account management to be the driving force behind our client relationships. You’ll be the everyday hero, ensuring our clients receive the Businessolver experience with a seriously delightful touch. If you’re a passionate professional who thrives on delivering exceptional service, we want you on our team!
This is a 100% work-from-home opportunity!
The Role:
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Act as the primary liaison between our clients and production teams, ensuring clear communication of goals, objectives, and timelines.
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Conduct and manage client calls and provide comprehensive new client administrator training.
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Maintain all client documentation, including Standard Operating Procedures and process-related materials.
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Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities.
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Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader.
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Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities.
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Drive continuous improvement in service delivery across all teams to maintain high-quality service standards.
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Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items.
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Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations.
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Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team.
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Above all, ensure our clients love us… a lot!
What You Bring:
•
Preferably a college degree (or equivalent).
•
5+ years of experience working directly with clients in the employee benefits/benefit administration industry.
•
Strong project management experience, especially with technology projects, is highly advantageous.
•
In-depth understanding of benefit administration and employee benefit programs, and their industry impact.
•
Comfortable with technology and adept at navigating systems.
•
Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems.
•
Experience with Human Resources and HRIS/payroll systems is beneficial.
•
Excellent relationship management, project management, and analytical skills.
•
Ability to lead client meetings, deliver presentations, and build strong relationships.
•
Consultative communication style, providing clients with market insights and tailored solutions.
•
Proven ability to collaborate across functional areas to ensure a seamless customer experience.
•
Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos.
•
Resourceful problem solver, adept at finding solutions collaboratively.
•
Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients.
•
Availability to travel up to 10%.
Join us at Businessolver, where your expertise and passion for client service will make a real impact. Apply now to be part of our dynamic team!
The pay range for this position is 70K to 100K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).
Benefits
This role is eligible to participate in the quarterly bonus incentive plan.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Hiring process
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It’s just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
Along the same lines, please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a “live” and face-to-face conversation.
With heart,
The Businessolver Recruiting Team