Service Focus - demonstrates a client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.
Decision Making - makes sense of complex information, critically evaluates, and creates solutions.
Results Oriented - sets performance and personal goals; driven to meet or exceed goals and objectives.
Plans and Aligns - plans and prioritizes work to meet commitments aligned with organizational goals; aligns people and skills to tasks and assignments; evaluates results of work.
Demonstrates Learning Agility - enhances skills and knowledge through continuous learning; Focuses on personal results by establishing stretch goals; seeks feedback and changes accordingly.
Establishes Relationships - builds partnerships with others to instill trust, collaborate, and meet shared objectives.
Communicates Effectively - actively listens, conveys messages to meet different audience needs, and remains open to new ideas and opinions.
Fosters Diversity - values diversity and difference in thought, experience, and perspective; Promotes an environment that embraces diversity, equity, and inclusion; Supports equal and fair treatment for all.
Service Focus - demonstrates a client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.
Action-Oriented - actively navigate ambiguity and challenges, handle tough situations, and maintain a can-do attitude.
Courage - tackle tough assignments, face difficult issues, and challenge the status quo.
Customer Focus - find reward in helping people and providing excellent service.
Decision Making - make sense of complex information, critically evaluate, and create solutions.
Resiliency - adapt quickly to new information and processes and bounce back from setbacks.
Effective Communication/Interpersonal Savvy - clearly convey messages verbally and in writing, demonstrating strong listening skills.
Situational Adaptability - adapt to people and situations, using appropriate empathy.