Duties / Responsibilities:
The Manager of Nursing Services provides clinical leadership and operational oversight for nursing practice and care delivery across ChristianaCare Medical Group Primary Care practices. This role promotes safe, high-quality, patient-centered, and relationship-based care while providing oversight of RN, LPN, and Medical Assistant clinical practice and competencies. Responsibilities include assessing practice needs, supporting orientation and onboarding, identifying educational and professional development opportunities, and conducting routine rounds across Primary Care locations to promote clinical excellence, teamwork, and continuous improvement.
The Manager of Nursing Services develops, implements, and evaluates nursing and clinical policies, procedures, protocols, and workflows to support consistent and efficient care delivery and ensure compliance with regulatory, professional, organizational, Joint Commission, and patient safety standards. The role provides leadership in risk management, infection prevention, patient safety, and regulatory readiness, including participation in ambulatory regulatory activities and Joint Commission initiatives. The Manager also supports Medical Group and system-wide clinical initiatives, shared decision-making, professional governance, and quality improvement projects.
This Manager of Nursing Services collaborates closely with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams to promote effective communication, consistency, and collaboration across Primary Care practices. The Manager provides leadership in workforce management, including recruitment, interviewing, selection, onboarding, coaching, performance management, and maintaining employee licensure and credentialing requirements. The role fosters a culture of accountability, professionalism, safety, exceptional customer service, and patient-centered care while supporting staff engagement and professional growth. Regular communication with clinical teams, participation in staff meetings, and additional responsibilities are expected to support the ongoing operational and clinical needs of the Medical Group.