Your day-to-day responsibilities
• Provide day-to-day IT support for ICEYE employees globally, troubleshooting endpoint, access, and secure communications issues
• Operate, maintain, and troubleshoot secure communication platforms and associated endpoint configurations
• Manage device provisioning, endpoint lifecycle operations, patching, and MDM configurations across Windows, macOS, and Linux environments
• Administer user access, SSO assignments, and permissions management using IAM platforms including Okta
• Create and maintain operational documentation for IT procedures, endpoint configurations, and issue resolution workflows
• Support enterprise networking and secure connectivity troubleshooting across VPNs, DNS, DHCP, and related infrastructure
• Collaborate with global IT and stakeholder teams to ensure operational continuity and a high standard of user support
Your day-to-day responsibilities
• Provide hands-on support for local IT systems including endpoints, operating systems, printers, and meeting room technology
• Maintain and troubleshoot manufacturing IT infrastructure, including Linux-based systems and local network connectivity
• Resolve global IT support requests via Jira Service Management, contributing to shared service desk operations
• Manage user access and permissions using IAM tools, and maintain clear documentation for site systems and processes