Event Monitoring Center Representative Associate
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Before you apply
LocationGroveport, OH
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 29, 2026 · 1w ago
Verified live1h ago
Job Posting End Date
11-30-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
The Security Operations and Event Monitoring Center (SOEMC) is an industry-leading operations center that plays a vital role in keeping AEP safe and compliant. An Event Monitoring Center Rep Assoc will answer alarms and phone calls to help protect AEP assets, assist internal customers, and be the face of AEP Security. The SOEMC monitors alarms throughout AEP’s footprint at various facilities, answers the corporate Security hotline, and helps maintain NERC CIP compliance.
The Event Monitoring Center Rep Assoc will oversee other SOEMC members and terminals to ensure AEP Security standards are met. Under direct supervision and using clearly defined procedures, responds to internal customers with security needs and addresses alarms using monitoring software. Handles basic level problems, uses existing procedures to solve routine or standard problems, and escalates other issues. Under minimal supervision and assisting with writing clearly defined guidelines, responds to internal customers with security needs and addresses alarms using monitoring software. Handles basic-level problems and provides solution options based on criticality. The role provides for the SOEMC and oversees the day-to-day operations of a 24/7 security monitoring and response function. Additionally, they lead efforts to detect, analyze, and respond to security incidents, ensuring timely resolution and minimal impact on the organization.
Job Description
What you’ll do:
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Respond to incoming alarms using AEP’s monitoring software. Handles basic problems.
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Answers the security hotline and assists internal customers with basic security needs.
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Creates incident reports following standard procedure.
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Troubleshoots fundamental security systems problems and provides technician support where needed.
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Assist callers with access control or badge questions. Helps AEP maintain North American Electric Reliability Corporation (NERC) Critical
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Infrastructure Plan (CIP) compliance following existing procedures.
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Assists other operators and terminals to ensure standards are being met
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