About the role (What you’ll be doing)
We’re looking for a Conversion and Lifecycle Lead to shape and own how Pilot/ Hims converts and retains patients through its digital experience.
This role will shape how thousands of patients experience Hims at the moments that matter most. From patient onboarding through ongoing engagement and retention, you’ll define the strategy and priorities across conversion, retention and cross-sell, ensuring we build clear, trustworthy, high-performing experiences that support patients to start and succeed in care.
Your core metrics will centre on conversion, retention, reactivation and long-term value (LTV). You’ll lead the team to identify opportunities, prioritise improvements, and deliver meaningful enhancements to the patient journey, raising the bar on quality, clarity, and performance across every key touchpoint.
You’ll lead the function and report directly to the General Manager, Hims Australia.