Typical Responsibilities/Tasks:
• Ensure the CM process is operated and maintained according to guidelines provided by the process owner
• Support and maintain new and existing schedules • Implement and recommend improvements to the CM process, working methods, and tools
• Conduct workshops and seminars to train supported customer personnel on the proper methodology to maintain a proactive CM program
• Coordinate approved changes to the Configuration Management Database (CMDB) structure including attributes and relationships
• Produce and issue management reports from the CMDB
• Provide operations-related, technical advisory support to the Configuration Control Board (CCB) process
• Provide reports, statistics, and metrics of actions and decisions of the Change Advisory Board (CAB)
• Provide support for CAB meetings, which includes meeting agenda development, attendee notification of meetings, entry of board-related data into appropriate databases, and identification and troubleshooting of problems related to CCB action items/issues
• Process regular discrepancy reports