DepartmentA to Z Dependable Services, Customer Service
Company size201+ people
First seen5d ago
Last seen3d ago
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Benefits
$15 - $17 an hour
A to Z - Customer Service
We’re currently seeking skilled Customer Service Representatives to join our tight-knit family. at A to Z. As a CSR on our team, you’ll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing and fixing issues and everything in between, you’ll be at the forefront of delivering top-notch HVAC services that our customers can rely on.
Requirements
If you have home services experience and know your way around ServiceTitan, we’d love to meet you!
What You’ll Do
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Answer inbound customer calls for residential HVAC, plumbing, and electrical services
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Schedule service appointments using ServiceTitan
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Provide exceptional customer service while resolving customer questions and concerns
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Communicate clearly and professionally with customers, technicians, and office staff
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Maintain accurate customer records and detailed job notes
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Prioritize emergency calls and schedule technicians efficiently
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Promote maintenance memberships and additional services when appropriate
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Support the team by helping create an outstanding customer experience from the first call to the completed job
What We’re Looking For
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Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
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Working knowledge of residential HVAC, plumbing, and electrical terminology
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Experience using ServiceTitan for scheduling, call booking, and customer management
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Excellent verbal and written communication skills
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Strong customer service and problem-solving abilities
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Ability to multitask and stay organized in a fast-paced environment
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Ability to remain calm, professional, and empathetic while handling customer concerns
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Positive attitude and team-first mentality
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Strong sense of accountability and ownership
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Dependable attendance and punctuality
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Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You’ll Get
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$15-$17 per hour based on experience
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Full-time, year-round position
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Medical, dental, and vision benefits
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Paid Time Off and paid holidays
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401(k) with company match
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Ongoing training and career growth opportunities
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Supportive team environment with opportunities to advance