Associate, Scheme Care Group B40 (GETB)
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Before you apply
Typefull-time
SeniorityEntry
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Degree in Business Administration and/or any discipline
Is proactive and results-driven
Has strong sense of urgency, meticulous and analytical
A team player with a good customer service skill, people-oriented and customer focused
Strong in written communication skills and case-handling abilities
Ability to multitask and solve problems effectively
Has basic knowledge in Takaful/Insurance and IT literacy
High level of integrity takes accountability of work and good attitude over teamwork
Takes initiative to improve current state of things and adaptable to embrace new changes
Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
Highlights any potential concerns /risks and proactively shares best risk management practices
Prepare and submit reports within stipulated timelines
Perform backend processing for Group B40 department, including managing and processing customer data and meet the set service level
Involve in system testing and process improvement for Scheme Care
Attend to ad-hoc tasks as assigned by the supervisor
Handle outbound calls and respond to enquiries related to Group B40 scheme
Review Standard Operating Procedures (SOP) periodically as to ensure it is up to date and aligned with the latest guidelines or requirements
Reach out to Group B40 members more frequent on their feedback for service improvement
Support department and division’s strategy, projects and initiatives in achieving department’s and company’s goals
Fresh graduates may apply; candidates with relevant experience are preferred
Job Purpose
Deliver an exceptional customer experience to Group B40 members throughout their journey with the Company. A positive feedback from Group B40 members will reinforce GETB’s reputation as a trusted and successful administrator of the government scheme.
The Job
•
Prepare and submit reports within stipulated timelines
•
Perform backend processing for Group B40 department, including managing and processing customer data and meet the set service level Involve in system testing and process improvement for Scheme Care
•
Attend to ad-hoc tasks as assigned by the supervisor
•
Handle outbound calls and respond to enquiries related to Group B40 scheme
•
Involve in system testing and process improvement for Scheme Care
•
Attend to ad-hoc tasks as assigned by the supervisor
•
Review Standard Operating Procedures (SOP) periodically as to ensure it is up to date and aligned with the latest guidelines or requirements.
•
Reach out to Group B40 members more frequent on their feedback for service improvement.
•
Support department and division’s strategy, projects and initiatives in achieving department’s and company’s goals.
•
Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
•
Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
•
Highlights any potential concerns /risks and proactively shares best risk management practices.
Our Requirements
•
Degree in Business Administration and/or any discipline
•
Fresh graduates may apply; candidates with relevant experience are preferred
•
Is proactive and results- driven
•
Has strong sense of urgency, meticulous and analytical
•
A team player with a good customer service skill, people-oriented and customer focused
•
Strong in written communication skills and case-handling abilities
•
Ability to multitask and solve problems effectively
•
Has basic knowledge in Takaful/Insurance and IT literacy
•
High level of integrity takes accountability of work and good attitude over teamwork.
•
Takes initiative to improve current state of things and adaptable to embrace new changes.