Let’s do this. Let’s change the world. In this vital role, the Associate, Field Effectiveness will provide hands-on analytical and operational support that helps improve the productivity and effectiveness of the sales force. The role sits at the intersection of data analytics, commercial operations, and field strategy, with a focus on accurate execution, actionable insights, and reliable field enablement.
This position reports to a Senior Manager within Field Excellence and works closely with field leadership, analytics, reporting, incentive compensation, data-management, and cross-system partners.
Field Data Analysis and Insights
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Analyze data from Veeva CRM, distribution partners, claims, patient services, and other approved commercial sources.
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Assess reach, frequency, HCP engagement, call-plan adherence, account performance, and targeting effectiveness for field sales teams.
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Prepare recurring and ad hoc analyses that translate complex datasets into clear observations and practical actions for business partners.
Operational Execution and Field Enablement
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Support territory alignments, roster updates, targeting cycles, and call-plan execution in accordance with agreed timelines and controls.
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Coordinate operational delivery of field tools and outputs, including Veeva CRM, Next Best Action dashboards, digital companion tools, alerts, and call-plan refreshes.
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Respond to routine field or stakeholder questions, investigate issues, document findings, and escalate risks or dependencies promptly.
Sales Force Size, Structure, and Deployment
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Assist with analyses of field-force size, structure, coverage, deployment, territory design, and workload balance.
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Support evaluations of customer and account potential, targeting logic, call frequency, capacity, and affordable coverage scenarios.
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Prepare data, scenarios, and quality checks required for alignment updates driven by market dynamics and business priorities.
Field Force Effectiveness
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Support call planning, coverage optimization, targeting, valuation, and execution audits across applicable brands and field forces.
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Conduct periodic analyses of workload balance, reach and frequency, engagement quality, and performance trends under the guidance of senior team members.
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Develop clear summaries, charts, and supporting documentation for leadership reviews and cross-functional discussions.
Compliance, Quality, and Process Optimization
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Execute defined quality-control checks and ensure analytics, reports, and field outputs follow approved business rules and applicable engagement-compliance requirements.
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Document data sources, assumptions, methodologies, process steps, and validation evidence to support audit readiness, repeatability, and knowledge transfer.
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Identify opportunities to simplify, standardize, or automate recurring work and support implementation of approved improvements.
Project Support and Cross-Functional Collaboration
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Track deliverables, issues, dependencies, decisions, and action items using tools such as Jira and ServiceNow; maintain clear ownership and timely status updates.
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Maintain project documentation, including timelines, decision logs, issue trackers, validation files, and closure summaries.
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Collaborate effectively with Field Reporting, Incentive Compensation, iDNA/data teams, analytics, cross-system operations, and field stakeholders to deliver agreed priorities.