Inside Sales Representative
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Before you apply
LocationCwmbran, UK
Work modeon-site
Typefull-time
SeniorityMid
Experience5+ yrs
DepartmentInside Sales
Company size10,000+ people
PostedAug 24, 2026 · 2mo ago
Verified live9h ago
At a glanceSummarised by Seekless from the posting.
Minimum 5 years’ experience in Customer Service / Inside Sales
Knowledge of Systems Administration and Management
Excellent PC skills (MSO)
Excellent interpersonal / telephone skills
Detail orientated, able to maintain accuracy under pressure
Honours degree in business management (or similar, e.g., marketing, sales)
Skills
MSO
Responsibilities
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PRINCIPLE RESPONSIBILITIES:
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RFQ
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Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
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Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner.
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Controls and manages RFQ workflow
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Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
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Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
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Quotation follow up for order execution
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ORDER FEEDBACK
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Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
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Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
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Controls and manages Feedback Workflow
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Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
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ORDERS
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Supports order booking and administration process
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COMPLAINTS
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Controls and manages CAT A/B VOC Workflow process
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OTHER
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Coordinates Fusion Maintenance and Price List Creation
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KPI Management
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Investigates and verifies accuracy of all debit and credit adjustments to customer accounts
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Analyzes project wins and losses.
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Inside Sales Initiatives
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Performs other duties as required.
Requirements
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QUALIFICATIONS/EXPERIENCE
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Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales
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Knowledge of Systems Administration and Management
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Excellent PC skills (MSO) / Excellent interpersonal / telephone skills.
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Detail orientated, able to maintain accuracy under pressure
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ORGANISATION STRUCTURE
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Reports directly to the Inside Sales Operations Manager