Network Infrastructure Operations Lead
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Before you apply
LocationRockwell Business Center Sheridan North Tower
Work modeon-site
Typefull-time
SeniorityLead
Experience5+ yrs
Company size1,001–5,000 people
PostedMay 20, 2026 · 5mo ago
Verified live21h ago
May no longer be actively hiring
Posted by the company on May 20, 202640% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in IT, Communications, or related field
5+ years in field support roles
2+ years in supervisory capacity
Familiarity with firewall, wireless, router, and structured cabling
Proficient in operational environments and remote diagnostics
Willingness to travel and lead field deployment initiatives
Strong organizational skills, attention to detail, and eagerness to learn
Skills
firewall
wireless
router
structured cabling
remote diagnostics
Unleash your energy within! Be a part of the EDC Team!
Responsibilities
• Ensure proactive monitoring and timely resolution of network alerts and performance issues
• Oversee patching, firmware upgrades, and configuration backups of network appliances
• Manage daily network health reports and escalate unresolved issues
• Coordinate with vendors and service providers for WAN circuit issues and infrastructure support
• Review change requests, risk assessments, and document change implementation
• Mentor Specialists and Analysts, reviewing troubleshooting techniques and SOP compliance
• Support after-office emergency response and critical incident resolution
• Participate in security reviews, technical audits, and compliance reporting
• Validate support coverage, on-call rotations, and ticket queue monitoring
• Lead capacity reviews, reporting, and service performance tracking
• Monitoring of daily operations across all remote site support activities
Qualifications:
• Bachelor’s degree in IT, Communications, or related field.
• 5+ years in field support roles with 2+ years in supervisory capacity.
• Familiarity with firewall, wireless, router, and structured cabling.
• Proficient in operational environments and remote diagnostics.
• Willingness to travel and lead field deployment initiatives.
• Strong organizational skills, attention to detail, and eagerness to learn.
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