PRINCIPAL ACCOUNTABILITIES
1.
To promote and safeguard the welfare of children, young people and/or vulnerable adults.
2. Customer Focus – To be customer focused to ensure communication regarding programmes and projects is effective at all levels with stakeholders to ensure requirements are identified and evaluated to ensure needs are being met.
To manage demanding, abusive, upsetting, and difficult situations appropriately with customers in their homes.
3. Performance Management – To undertake site visits and meetings with clients, contractors, other interested parties and statutory undertakings to ascertain their requirements and whether their needs are being met. In addition, provide professional and technical advice, both verbally and written, as required.
Produce detailed reports outlining performance against contractual targets and national performance indicators with recommendations regarding non-compliance actions.
Responsible for the performance management of budgets by proposing solutions and implementing agreed actions for any potential over or under spend.
4. Statutory Obligations – To ensure that all works to properties within their area of responsibility are repaired and maintained to a Decent Homes & Home standard, and to any statutory legal or adopted standards.
5.
To undertake various types of surveys to council housing stock, including dilapidation, home standard, Housing Health and Safety Rating System (HHSRS), Asset Surveys, Fire Safety Audits, Energy and Condition surveys to inform work programmes and content using relevant IT systems.
6.
To be responsible for compiling detailed specifications and contractual documentation, including business cases, to deliver revenue and capital contracts.
7.
Responsible for providing technical and specialist advice, either verbally or written to customers, Housing Managers, Elected Members, Senior Managers, Emergency Services and Utility Providers.
8.
To support the recovery and complaints procedures, including gathering evidence, photographing & recording damage and providing witness statements. Attend court, liaise, and give advice to the appointed legal personnel on recoverable order issues and insurance claims as well as supporting the witness statement.
9.
Plan, organise, conduct and attend meetings as required, including contractual meetings and liaising with all stakeholders. Deputising for the Programme Manager as required.
10.
Responsible for ensuring robust audit trails are in place to allow for the authorising and approving of orders and invoices by ensuring an appropriate separation of duties and compliance with internal contract procedure rules.
11.
Will be required to produce detailed technical drawings, specifications and plans which comply with all relevant legislation, regulations, policies, and procedures.